Design Technology Resources (CADD Support) Program Specialist

Title: Design Technology Resources (CADD Support) Program Specialist

Hiring Range: $70,000 - $90,000

Agency: VA Dept of Transportation

Location: Dept of Transportation

Agency Website: www.vdot.virginia.gov

Recruitment Type: General Public - G

What drives you?  Whether it's knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation and championing change or simply working with a great group of people who are committed to professionalism.  At the Virginia Department of Transportation, we have something for you.  

The CADD Support section is responsible for providing technical support for all of the department’s CADD related software packages. Services are provided on a statewide basis to all divisions within the Engineering Directorate as well as to consultants and contractors. What makes working here fulfilling is its proximity to the seat of state government where laws are made, programs are created, and solutions are designed.  

Our most successful candidate communicates effectively, collaborates well, is customer-focused, values differences and is a nimble learner.  Are you ready to be VDOT's next Design Technology Resources (CADD Support) Program Specialist?

Job Duties

VDOT’s Location and Design (L&D) Division has an employment opportunity for a key team member in our Design Technology Resources Program (formerly known as CADD Support). This important position is responsible for providing technical support for CADD training, Construction advertisements and website development and enhancements for several agency sections.

Duties include, but are not limited to: Organizing, coordinating, and scheduling CADD training for both internal and external personnel. Creating and updating agency diagrams utilizing Visio. Connect CABB to ProjectWise. Create, update, and maintain training documentation and videos. Coordinating with other technical resources and expert staff to resolve hardware, software, or system issues; assisting with maintaining and updating the CADD User’s Manual and CADD standards. Providing assistance with scheduling of all CADD related training; providing software licenses to private sector consulting firms and maintaining the license database; contacting vendors as needed to report system malfunctions; and interacting with IT staff to enhance program objectives and product deliverables. The selected candidate will also be responsible for researching, developing, and implementing innovative technologies and methods to enhance our operations and computer systems.

Multiple vacancies may be filled from this recruitment.

Minimum Qualifications

• Web page development utilizing software such as Crown Peak, Sharepoint, or comparable programs.
• Proficient utilizing Adobe Professional.
• Proficient in Microsoft Access or comparable database programs.
• Familiar with the VDOT advertisement process.
• Experienced with Microsoft Visio Professional.
• Experience with software troubleshooting and support to include engineering and CADD software or comparable programs.
• Experience in customer service and helpdesk driven environment.
• Basic understanding of highway engineering design policies, procedures, and standards.
• Skilled in the use of the Microsoft Office Suite.
• Skilled in problem solving techniques and providing good customer service.
• Excellent written and oral communication skills, as well as strong presentation skills.
• Ability to travel overnight on occasion.

Preferred Qualifications:

• Experience in webpage development and construction advertisement process.
• Knowledge in training coordination procedures and process.
• Bachelor’s Degree in computer science, information systems, or information technology, Civil Engineering, Civil Engineering Technology or a related degree, or related training and/or equivalent work experience may substitute for degree.
• Experience with working in helpdesk driven/scheduling environment.
  

Special Instructions: 

Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy. (only for eligible positions)

We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application. 

VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

This position requires a fingerprint based Criminal History Background Check, DMV Record Check and Work History Verification with references.

VDOT is an emergency operation agency. Positions physically working within Central Office locations may be designated upon request and coordination among the respective District Engineer or Administrator and Chief. Assignments are updated annually. 

VDOT utilizes a market-based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands. Salary negotiations cannot exceed the posted salary range.