A Commonwealth of Virginia Website
Virginia Mountain View

Access Associate Senior- Heart Clinical Support

Charlottesville

Access Associate Senior- Heart Clinical Support

  • R0043456
  • Charlottesville, Virginia, United States
  • Health Services
  • UVA Medical Center
This experienced patient focused service representative engages patients/families and referring providers at various aspects of the patient care continuum through various forms of communication. Responsible and accountable for complex patient scheduling including record retrieval follow up communication and any related tasks to ensure the patient is seen by the right provider at the right time with the right records. Serves as the point of contact for patients preferring physicians and Health System departments requesting single or multiple appointments.Actively participates in issue resolution.

  • Schedules appointments to the correct provider including all appropriate information and coordinates appointments on the same day when available.
  • Educates patients parents guardians or appropriate designee on managed care process and communicates authorizations if needed and reviews potential financial obligations when appropriate.
  • Advocates for patients and/or families while coordinating multi-visit scheduling appointments.
  • Provides exceptional customer service while assisting customers in obtaining access to Medical Services at UVA Health System.
  • Documents each request completely and accurately.
  • Investigates documents and resolves or refers as appropriate problems and conflicts.
  • In addition to the above job responsibilities, other duties may be assigned.


Position Compensation Range: $15.00 - $21.58 Hourly

MINIMUM REQUIREMENTS

Education: High School Diploma required Associates degree preferred.

Experience: 2 years relevant experience. Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Sign up for job alerts

Not You?

Thank you

Share this job

Not You?

Thank you for sharing this job

Similar Jobs

Administrative Staff Specialist

Executive Secretaries and Administrative Asst Department of Social Services 495781 RICHMOND Virginia United States 801 E MAIN ST , Downtown, RICHMOND, Virginia, United States, 23219 Department of Social Services Administrative Services, Health and Human Services, Human resources
These are incredibly exciting times at VDSS! We are driving unprecedented, progressive organizational change to create platforms for industry-leading innovations with the goal of delivering the best possible outcomes for Virginians. Join our team,...

Payment Processing Supervisor

Accountants Department of Social Services 496025 RICHMOND Virginia United States 801 E MAIN ST , Downtown, RICHMOND, Virginia, United States, 23219 Department of Social Services Administrative Services, Audit and Finance, Health and Human Services
These are incredibly exciting times at VDSS! We are driving unprecedented, progressive organizational change to create platforms for industry-leading innovations with the goal of delivering the best possible outcomes for Virginians. Join our team,...

Assistant District Bridge Engineer

Engineering Managers VA Dept of Transportation 495994 STAUNTON Virginia United States 811 COMMERCE ROAD , STAUNTON, Virginia, United States, 24401 VA Dept of Transportation Architecture / Engineering
What drives you? Whether it’s knowing the work you do makes a difference, having great work/life balance, working on exciting and challenging projects, leading innovation and championing change or simply working with a great group of people who a...

Centralized Mail Specialist

Office and AdmSupport Workers, All Other Department of Social Services 496017 RICHMOND Virginia United States 801 E MAIN ST , Downtown, RICHMOND, Virginia, United States, 23219 Department of Social Services Administrative Services, Health and Human Services
These are incredibly exciting times at VDSS! We are driving unprecedented, progressive organizational change to create platforms for industry-leading innovations with the goal of delivering the best possible outcomes for Virginians. Join our team,...

EEO Assistant Division Administrator - Internal Programs

VA Dept of Transportation 496022 RICHMOND Virginia United States 1401 E BROAD ST , Downtown, RICHMOND, Virginia, United States, 23219 VA Dept of Transportation Administrative Services
What drives you? Whether it's knowing the work you do makes a difference, having a great work/life balance, working on exciting and challenging projects, leading innovation and championing change or simply working with a great group of people who ...

Apply Now

Not You?

Thank you