Access Quality and Standards Coach - Patient Friendly Access (PFA)

In collaboration with the Manager, Ambulatory Access Quality & Standards, the central PFA Implementation Team, and Access Pod Managers, develops best practice-based Standard Operating Procedures (SOPs) for operational Access workflows. Engages with stakeholders including HIT, Revenue Cycle Training, and clinic operations during SOP development to ensure operational alignment. Trains Access team members on new and revised workflows through on-going at the elbow support and monitoring. Evaluates adherence to SOPs and operational quality by analyzing both qualitative and quantitative data. Helps in the implementing of system enhancements and performs subsequent follow up and reporting of the Registration and Scheduling systems.

• Identify and develop best practice-based Access workflows (workflows, SOPs, tools)
  
• Provide operational workflow training classes on a regular and as-needed basis for Ambulatory Access
  
• Observe staff working on Patient Access functions in clinic setting and provide real-time support and training on best practice workflows
  
• Identify KPIs for Access workflows and monitor data to identify adherence to operational workflows and areas needing additional support
  
• Audit Access operations (call monitoring, scheduling activity) to identify individual areas for improvement across Ambulatory
  
• Serves as training representative for interdisciplinary projects as assigned
  
• In addition to the above job responsibilities, other duties may be assigned.
  

Position Compensation Range: $54,558.40 - $87,297.60 Annual

MINIMUM REQUIREMENTS

Education: High School or equivalent required. Associate or Bachelor’s Degree preferred in education, health or IT related majors

Experience: 3 years relevant experience in a Help Desk/Information Systems setting or with Scheduling and/or Registration at UVA.

Licensure: Certified Healthcare Access Manager (CHAM) or Certified Healthcare Access Associate (CHAA) by the NAHAM required within 18 months of hire date.

PHYSICAL DEMANDS

Job requires standing for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, and repetitive); Repetitive motion: computer keyboard. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly; Ability to lift/push/pull 50 - 100lbs. May be exposed to noise, radiation, radioactive materials, blood/body fluids and infectious disease.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA’s commitment to non-discrimination and equal opportunity employment.