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Accounts Representative


Accounts Representative

  • req3153
  • Richmond, Virginia, United States, 23284
  • Parking and Transportation Services
  • Virginia Commonwealth University

VCU's Facilities Management is seeking to hire an Accounts Representative for their Parking and Transportation unit. The Accounts Representative assists with the daily operations of the customer service offices by assisting customers and managing customer parking accounts.

The Accounts Representative responds to customer inquiries in person, online and via telephone, in a timely and respectable manner by practicing first call resolution, preventing call escalation, and adhering to service procedures and guidelines; reconciles cash, check, and credit card payments issued for decal purchases and citation payments using end-of-day reports produced using the Cardinal Ticket Track System, decal permit printer, POS terminal, cash register, etc.; and manages assigned permit inventory in compliance with the established departmental guidelines.

Minimum Hiring Standards
  • Must possess a high school diploma, GED, or equivalent experience
  • Excellent oral and written communication skills
  • Ability to meet deadlines without sacrificing quality production
  • Ability to type at least 45wpm
  • Possess computer software skills
  • Valid Virginia Driver's license or ability to obtain one upon employment
  • Previous experience handling numerous customer driven inquiries and escalating when necessary required
  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards

  • Knowledge of Parking & Transportation Policies & Procedures
  • Some college coursework preferred
  • Considerable experience in a professional office environment
  • Considerable experience in handling numerous customer driven inquiries

Required Licensure/Certification

  • State of Virginia Driver's License

Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting ( Moderate Lifting (20-50 lbs): Marginal
Heavy Lifting (>50 lbs): Marginal
Pushing/Pulling: Essential
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Essential
Reaching: Essential
Bending: Essential

Environmental Conditions

Extreme heat/cold: Essential
Extreme Noise: Essential
Vibrations: Essential
Fumes: Essential
Mists/gases: Essential

Emotional Demands

Fast pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Essential
Frequent Change: Essential

Mental/Sensory Demands

Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential

Work Days/Hours: Monday-Friday, 8:30am-5:00pm

ORP Eligible: No

Job Code Slotting: Financial Technician FS 1-3 (18111-18113)

Closing Date: February 9, 2023


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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