Administrative Veterans Service Representative

Title: Administrative Veterans Service Representative

State Role Title: Prog Admin Manager II

Hiring Range: $44,652 - $48,700

Pay Band: 3

Agency: Dept of Veterans Services

Location: Hampton VA Benefits Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support for the Benefits service line, headquarters operations and assigned office(s). To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To assists clients in accessing of all lawful and ethical claims and benefits to which they are entitled. To assist Veterans Service Representatives in the preparation and tracking of claims and supporting documentation.

Minimum Qualifications

Working knowledge of office administration practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Working skills with word processing equipment and office automated office systems. Ability to read, interpret and apply laws, regulations and procedures. Ability to communicate effectively with staff, agency officials and the public. Experience in interviewing individuals and compiling and presenting information obtained. Customer service skills. Occasional community outreach to include some weekends or holidays is required, as directed.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: recruitment@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.