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Job Description
This position serves as a member of the Help Desk team of the College of Agriculture and Life Sciences IT unit supporting faculty and staff at the college's 120+ off campus locations. This position supports desktop computers and various computer peripherals; provides guidance, training, and technical support to faculty and staff in the use of hardware and software packages, and serves as the primary point of contact for IT related issues for field offices. The Area Information Technologist (AIT) is the primary liaison between field faculty and staff and the respective District Director and CALS Information Technology director, for issues and needs related to IT. The AIT reports to the District Director with input and direction on technical matters from the CALS IT Director who also provides input on performance evaluations.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, or an equivalent level of education and experience. In-depth knowledge of Windows operating systems. Working knowledge of Macintosh OS, Adobe products, and Microsoft Office. Demonstrated ability to troubleshoot, and configure Microsoft, Apple, and Adobe software products. Demonstrated ability to diagnose and repair computer hardware. Experience working with LAN, WAN and WLAN environments, including monitoring, identifying, troubleshooting, and resolving basic network failures. Must demonstrate aptitude and skill for evaluating, testing, implementing, and promoting technologies that meet defined needs of the field client base. Must be able to work independently and effectively, with strong communication and organizational skills and the ability to interact comfortably and courteously with a diverse group of faculty, staff, and students. Must be willing to work in a dynamic environment and capable to acquire new skills as needed.
Preferred Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field.
Pay Band
3
Appointment Type
Regular
Salary Information
$41,500 - $50,000
Review Date
December 15, 2022
Additional Information
The successful candidate will be required to have a criminal conviction check.
Must have a driver's license check.
Must have an acceptable and safe driving record.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Danny Peek at dpeek@vt.edu during regular business hours at least 10 business days prior to the event.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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