Assistant Director of Student Success and Retention

Title: Assistant Director of Student Success and Retention

Agency: Academic Affairs-10

Location: Radford

FLSA: Exempt/ Not eligible for overtime

Hiring Range: Commensurate with experience

Full Time or Part Time: Full Time

Additional Detail

• Candidate must have progressive professional experience in student affairs or higher education.
• Knowledge and understanding of current retention issues and strategies in Higher Education.
• Experience in developing programs and activities that encourage student success.
• Demonstrated presentation and project management skills.
• Excellent communication, interpersonal, organizational, customer service, and time management skills.
• Demonstrated ability to make independent judgments, analyze and solve problems, manage multiple tasks, and work independently as a self-starter.
• Ability to use current office software such as Microsoft Office.
• Demonstrated ability to work empathetically with people from diverse backgrounds.

• Previous experience/knowledge working with Banner, DegreeWorks, eVA, Starfish or another student records software system.
• Demonstrated ability to work with student support staff or inexperienced/first-time workers.
• Experience working with first generation and at-risk student populations, developing and implementing retention strategies, as well as involvement with mentoring programs.
• A self-starter with the ability to anticipate needs/gaps and plan solutions. Ability to exercise considerable independent and professional judgment.
• Success coaching experience.
• Prior experience with crisis management/interventions for students experiencing difficulty.
• Experience in planning and implementing programming for new students, student and faculty engagement and persistence activities.