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Assistant Director of Support Services


Assistant Director of Support Services

  • req1694
  • Richmond, Virginia, United States, 23284
  • Facilities Management, Physical Plant
  • Virginia Commonwealth University

VCU’s Facilities Management Department is seeking to hire an Assistant Director of Support Services.

The Assistant Director of Support Services provides leadership oversight for operations that are contracted services to include, but are not limited to: custodial, pest control, waste management, recycling, window washing, and medical waste disposal. The Assistant Director directs the Groundskeeping unit, inclement weather events, as well as the Lockshop, with the goal of reducing response time to critical requests by customers. The Assistant Director of Support Services is responsible for the GovDeals and Surplus Property program for the University; manages and oversees the Inventory and Warehouse Management program; and manages the housekeeping web-based software program.

The Assistant Director of Support Services fosters teamwork and communication with direct reports and within Facility Operations; develops best practices for divisional responsibilities; establishes cross-training between landscaping, custodial, lock shop, and other related trades and work areas; and develops and builds warehousing plus inventory by making it a critical part of workflow within Facilities Operations.

Minimum Hiring Standards
  • Minimum of 5 years' experience in positions in operations and/or facilities management
  • Minimum of five years of progressive supervisory experience and able to demonstrate effective leadership
  • General knowledge in financial and contractual work at the state government level
  • Ability to plan, assign, and lead the work of a varied group of skilled and semi-skilled workers
  • Ability to set priorities, develop and manage budgets, and oversee contractors
  • Experience in at least one public sector procurement process
  • Proficient in the use of technology with emphasis on personal computer skills
  • Strong leader with excellent communications attributes and customer service focus
  • Valid Virginia Driver's License
  • Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

Preferred Hiring Standards
  • Bachelor's degree in Business Administration or associated field preferred

Typical Required Licensure/Certification
  • Valid Virginia Driver's License

Physical and Cognitive Requirements

Physical Demands & Activities

Light Lifting ( Moderate Lifting (20-50 lbs): Essential
Heavy Lifting (>50 lbs): Marginal
Pushing/Pulling: Essential
Standing: Essential
Sitting: Essential
Repetitive Motion: Essential
Walking: Essential
Climbing: Essential
Reaching: Essential
Bending: Essential

Environmental Conditions

Extreme Heat/Cold: Marginal
Extreme Noise: Marginal
Vibrations: Marginal
Fumes: Marginal
Mists/gases: Marginal

Emotional Demands

Fast Pace: Essential
Average Pace: Essential
Multiple Stimuli: Essential
Intense Customer Interaction: Essential
Frequent Change: Essential

Mental/Sensory Demands

Memory: Essential
Reasoning: Essential
Hearing: Essential
Reading: Essential
Analyzing: Essential
Logic: Essential
Verbal Communication: Essential
Written Communication: Essential

Work Days/Hours: Monday-Friday, 7:30am-4:30pm

ORP Eligible: Yes

Closing Date: February 7, 2023


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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