Virginia Mountain View

Benefit Programs Specialist II

Benefit Programs Specialist II

  • https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6577/?utm_medium=jobshare
  • Caroline, Virginia, United States
  • Administrative
  • Closing at: Oct 7 2026 - 00:00 EDT
  • L-033-Caroline Dept Of Social Services
View favorites

Hiring Range: $45,587 to $48,500

Full Time or Part Time: Full Time

Additional Detail

  
Title Description- Benefit Programs Specialist II represents the full-performance level in the Benefit Programs Specialist occupational group. Employees’ responsibilities are related to the determination and re-determination of eligibility of individuals and families for financial assistance, food stamps, medical assistance, and for other social services’ benefit programs. The work is performed within established policies, procedures and guidelines, but certain aspects of eligibility determination require independent judgment, especially as related to evaluation of social factors influencing eligibility. Employees seek supervisory help for difficult or unusual situations only. The Benefit Programs Specialist II is distinguished from the Benefit Programs Specialist III by the latter’s performing advanced technical work requiring depth and breadth of knowledge to understand, analyze and act on complex cases. Also, the Benefit Programs Specialist III serves as a technical resource for others regarding social services’ eligibility programs. 

 
General Work Tasks (Illustrative Only) – 
  • Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility; 
  • Explains benefit programs and determines reasons and need for assistance;
  •  Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods; 
  • Interprets policies and procedures applicable to the various programs; 
  • Monitors cases for changes in recipient circumstances, and implements changes to appropriately reflect benefit level within guidelines; 
  • Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability; 
  • Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records; 
  • Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated substantiates its accuracy; 
  • Explains programs and rights/responsibilities of applicants and recipients; 
  • Explores other possible sources of income; 
  • Computes assistance plans; 
  • Determines the amount of allowances for special circumstance items such as household equipment; 
  • Identifies clearly discernible social problems and makes referrals to Social Workers; 
  • Provides applicants or recipients with information about other agencies where they may go for services as needed.
  • Explains a variety of programs under the social services umbrella such as employment services, child support services and child care services.

 

 
Knowledge, Skills, and Abilities: Knowledge- Working knowledge of: practices of public service organizations; economic and basic human behavior; financial assistance programs sufficient to determine/re-determine eligibility for benefits; eligibility requirements for social service assistance as outlined by State, Local and Federal guidelines, regulations and policies; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection and investigation.

 
Skills- Skill in operating a personal computer and the associated office and agency software.

 
Abilities- Demonstrated ability to: communicate effectively both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations; make mathematical computations; analyze information and determine from a variety of sources missing information and gaps; apply common sense understanding to carry out instructions furnished in written or oral form; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.

 
Education and Experience- Same as required in Benefit Program Specialist I with experience in benefit programs, use of computer software and hardware, and completion of required Benefit Programs training OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

 
 

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Apply Now

Already applied for a job?

Similar Jobs

Assistant/Associate Professor, Educational Leadership

Chesterfield, Virginia, United States. Colonial Heights, Virginia, United States, 23834. Dinwiddie, Virginia, United States, 23841. Prince George, Virginia, United States Virginia State University
"Greater Happens Here"

Assistant Attorney General, Office of Civil Rights, Worker Protection Unit

Abingdon, Virginia, United States. Fairfax, Virginia, United States. Richmond, Virginia, United States. Roanoke, Virginia, United States. Virginia Beach, Virginia, United States Attorney General & Dept of Law
The Office of the Attorney General is a dynamic and challenging environment where you can make a real difference in the lives of Virginians. As a member of our team, you will have the opportunity to work on some of the most important legal issues facing our Commonwealth, from protecting civil rights to fighting crime to ensuring that our economy is fair and just. We are looking for talented and dedicated individuals who are passionate about public service and who are committed to the pursuit of justice. If you are interested in gaining valuable experience, sharpening your professional skills, and expanding your knowledge within a dynamic and challenging legal environment, we encourage you to apply.

Part Time School Health Special Projects Manager

Richmond, Virginia, United States Dept of Ed Central Operations
The Virginia Department of Education is the administrative agency for the commonwealth’s public schools and early childhood sites. VDOE works in partnership with Virginia’s 131 school divisions and 5500 early childhood sites to support and improve teaching and learning, set high expectations for all students, including children from birth to five, and promote student safety, well-being, and health.

Independent Living Instructor

Augusta County, Virginia, United States Wilson Workforce & Rehab Ctr
Join the Wilson Workforce and Rehabilitation Center (WWRC) as an Independent Living Skills Facilitator and play a key role in empowering students to build essential life and job-readiness skills. If you’re passionate about supporting learners, contributing to a multidisciplinary team, and helping shape program outcomes, this position offers a rewarding opportunity to make a lasting impact.

Instructional Design Lead

907 Floyd Avenue, VCU Main Campus, Virginia, United States, 23284 Learning Innovation
The position is an Instructional Design Lead for VCU LEDstudio. Instructional Designers collaborate with faculty and colleagues to develop high-quality online and hybrid courses based on pedagogical best practices. These collaborations may be individual consultations relating to instructional design, larger programmatic efforts working with groups, and/or faculty development opportunities to enhance course design, facilitation, evaluation, and administration. The Instructional Design Lead manages a team of instructional designers including overseeing the assignment, progress and completion of instructional designers’ projects, providing professional development guidance and support, assisting in the development and revision of instructional design team procedures and processes, and reporting information to the Instructional Design Manager. Instructional designer projects may be but are not limited to credit and noncredit course developments, creation and facilitation of teaching and learning resources, research and dissemination of information regarding current and emerging learning technologies, accessibility, Universal Design for Learning (UDL) principles, and trends in teaching and learning.

Registered Nurse (PRN): Nottoway Correctional Center

Nottoway, Virginia, United States, 23930 Nottoway Correctional Center
Real People. Real Purpose. At the Virginia Department of Corrections, integrity, professionalism, and accountability guide everything we do. We put people first, uphold public trust, and use our authority responsibly. If you’re committed to doing the right thing and making a real impact on public safety and your community, we want you on our team. Build a career that matters. Join VADOC and make a difference today!