Benefit Programs Specialist III
Benefit Programs Specialist III
- https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6329/?utm_medium=jobshare
- Ruckersville, Virginia, United States, 22968
- Administrative
- 079-Greene Dept Of Social Services
Hiring Range: $49,118.00 to $54,030.00
Full Time or Part Time: Full Time
- Contacts vendors for services and ensures payments to allow for the restoration or continuation of services.
- Monitors efficacy, trends of programs, and completes seasonal, quarterly and yearly reports;
- Participates on task forces, strategic planning, mentoring volunteers, students and new employees, teaching classes, and conducting outreach;
- Reviews cases for correctness, identifies significant errors/problems in caseloads and determines if the errors/problems are with the section, unit or with an employee;
- Provides statistical data and other information to support budget requests; interviews clients who provide questionable or fraudulent statements and information and determines program eligibility;
- Documents data and information gathered and compares findings with established guidelines of program eligibility;
- Prepares reports regarding quality control and makes recommendations to the supervisor;
- Explains programs, and the rights and responsibilities of applicants and recipients, and conducts follow-up as needed;
- Carries a caseload of clients receiving public assistance that involve complex issues;
- Serves as a resource to staff and the public concerning public assistance programs and eligibility requirements;
- Answers questions related to policies and procedures; and
- Maintains records, prepares reports, and submits summaries and information as required.
Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance programs; basic human behavior; financial assistance programs sufficient to determine benefits eligibility; human services programs and how each interrelates; the strategic planning process; mathematics to calculate percentages, formulas and averages to solve mathematical problems; and interviewing techniques such as data collection, interrogation, and investigation.
Skill in operating a personal computer and associated agency software.
Ability to work manage complex cases; read and interpret public policies and regulations sufficient to make decisions independently in a variety of public assistance program; train staff; speak in public, promoting agency programs; develop brochures and pamphlets and use audio-visual equipment; share learned information with co-workers; communicate effectively and diplomatically both orally and in writing with broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone; interview, gather information, re-evaluate each client’s situation, and make referrals; determine a client’s ownership share in situations where multi-ownership exists; assess client’s needs through collection and analysis of employment history and pertinent personal, family and cultural information; use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data; maintain professional ethics related to confidentiality; exercise sound judgment, discretion, tact and resourcefulness in solving problems and drawing logical conclusions; and establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations; and identify customers’ needs and explore options to address these needs within the available community resources.
Education and Experience: The minimum requirements include a high school diploma with additional training and related work experience, or an equivalent combination of training and experience that provides the necessary knowledge, skills, and abilities, as well as substantial experience in benefit programs and proficiency with required computer software and hardware, supported by completion of all required Benefit Programs training and additional related work experience within benefit programs appropriate for a Specialist III level.
Previous experience in a Local Department of Social Services (LDSS) senior worker or lead worker role; or any equivalent combination of training and experience which provides the knowledge, skills, and abilities.
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Considerable knowledge of public assistance programs, policy, and regulations in regard to:
Supplemental Nutrition Assistance Program (SNAP)
Medical Assistance (Medicaid/Cardinal) - Family & Children, Aged, Blind, Disabled, and Long Term Care
Temporary Assistance for Needy Families (TANF)
Virginia Initiative for Education and Work (VIEW)
Child Care Subsidy Program (CCSP)
Energy Assistance Programs (EAP)
SNAP Employment and Training (SNAP E&T)
Fraud, Quality Control, and other human service programs
All applicants are subject to a DMV/driving record check, pre-employment drug screen, Central Registry (CPS) check and/or criminal history search. The search may include: fingerprint checks (State Policy, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.
Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency, including sheltering youth awaiting placement.
Applicants are encouraged to provide a complete listing of work experience and qualifications on the application. Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications will not be accepted. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for a interview is based solely on the information within the application. Please refer to your HR account for the status of your application and this position. Applications must include complete work history, including periods of unemployment if applicable.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
