Case Manager for Residential Well-being

Job Description

When was the last time you changed the world?

In Virginia Tech’s Division of Student Affairs, that’s exactly what we’re doing every day—guiding, nurturing, and supporting students as they learn and grow into the leaders and world-changers of today and tomorrow.

We’re currently searching for a Case Manager to join our Residential Well-being team in Blacksburg, VA to help us in our mission. So, if you’re committed to advocating for students facing obstacles in their lives, please keep reading.

HERE'S WHAT YOU NEED TO KNOW ABOUT THE ROLE:
1) You’ll be joining the Residential Well-being team; a department centered on creating intentional residential communities that are characterized by belonging, flourishing, compassion for self and others, and meaningful engagement.
2) You’ll be reporting to the Managing Director for Residential Well-being and the Associate Dean of Students, Case Management Services, in a Regular twelve-month, 100% administrative professional appointment. 
3) You’ll work closely with the Managing Director, Dean’s team, Housing Services, Cook Counseling Center, and other Residential Well-being and university partners to support coordinated care and advocacy for students facing obstacles in their lives.
4) You'll serve as a primary point of contact for identifying students who need support, including mental-health issues, relationship conflicts, social adjustment, financial needs, academic challenges, and family concerns, among others
5) You'll triage issues; provide referrals; coordinate and communicate with partners; ensure follow-up; and maintain thorough, accurate, and timely documentation.
6) You'll work closely with Care Team, Student Conduct, and the Office of the Office for Civil Rights Compliance & Prevention Education to coordinate care and elevate issues and concerns, as needed.
7) You’ll have the chance to grow and take advantage of a developmental plan with opportunities to advance within the Department and the Division.
8) You’ll be offered a base compensation package between $48,000 - $50,000 along with an on-campus apartment or $54,000 - $56,000, along with a comprehensive benefits package which includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

HERE'S WHAT YOU NEED TO KNOW ABOUT THE UNIVERSITY:
1) THE UNIVERSITY: Virginia Tech, as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
2) THE DIVISION: For our students and ourselves, the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our aspirations for student learning.
3) THE TEAM: At Virginia Tech, Residential Well-being refers to a collaborative vision & effort by partners across the Division of Student Affairs, such as Hokie Wellness, the Dean of Students office, and Experience VT. The Residential Well-being office operates as a matrix organization, where coordinators have the opportunity to be part of a multi-disciplinary team that serves a district of approximately 2,000 students, as well as belonging to a team of fellow coordinators from other districts who work with an expert leader from the coordinating department.

Required Qualifications
• Bachelor's degree plus 2 years experience in a human services field or a Masters degree in social work, counseling, psychology or a related field.
• Experience advising and/or providing advocacy for individuals and managing confidential and sensitive information with a high level of discretion.
• Demonstrate a positive outlook and the ability to work through obstacles, solve problems, maintain calm, and think outside the box in situations with a high degree of ambiguity.
• Ability to interpret and apply policies and procedures through a student-centered lens and to identify and address institutional barriers.
• Demonstrate a deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student well-being and development.

Preferred Qualifications
• Experience advising and/or providing advocacy for students in a higher education environment
• Knowledge of student-development theories and current issues college students face
• Experience working with diverse populations of individuals in a complex, institutional setting.

Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Regular

Salary Information

$48,000 - $50,00- with apartment or $54,000 - $56,000

Work Schedule

Monday - Friday 9:00 am - 5:00 pm; plus on-call nights and weekends

Hours per week

40

Review Date

04/16/2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

For inquiries regarding non-discrimination policies, contact the Office for Civil Rights Compliance and Prevention Education at 540-231-2010 or Virginia Tech, 220 Gilbert Street, Suite 5200, Blacksburg, VA 24061.

If you are an individual with a disability and desire an accommodation, please contact Robin Atkins at atkinsrw@vt.edu during regular business hours at least 10 business days prior to the event.