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Clinical Manager - RN


Clinical Manager - RN

  • R0043757
  • Charlottesville, Virginia, United States
  • Health Services
  • University of Virginia Physicians Group
The incumbent will be responsible for oversight of operations related to the clinical support staff to include CPG free-standing clinics, and provider based clinics on behalf of the University of Virginia Physicians Group (UPG). The incumbent is responsible for training, evaluating, directing, supervising and coordinating activities for clinical staff to ensure provision of quality and cost-effective care. Assists with leading the network development through strategic utilization of various delivery models, and evaluation and implementation of new and expanded service lines of the clinical enterprise. Responsible for management of network initiatives to include meeting of quality metrics, superior customer experience, and supporting population health management. Incumbent will work closely with the CPG Management Team and Medical Director(s), UVA Health System and other applicable units of UVA and UPG.


    Essential Functions of the Job:

    Personnel Related Responsibilities
  • Responsible for recruitment, hiring, onboarding, and oversight of staff to include the C PG Charge Nurses, Lead Medical Technologist, clinical float staff and other staff as assigned.
  • General supervision of staff to include performance management, timesheet approval and employee requests and complaints. Responsible for evaluating and resolving employee issues and other work-related issues.
  • Assist with developing staffing models to support clinical network. (Care Team, Team Care, Clinical Support, etc.)
  • Establish high functioning relationships with the CPG team that fosters support of the organization's mission, vision, financial and strategic plan.
  • Serves as the liaison to managers for escalated issues related to clinical protocol and procedures
  • Schedule and conduct regular staff meetings to keep staff apprised of activities and decisions.
  • Assists with staff training and development to ensure effective performance and promote engagement. Responsible for staff engagement through assessment and action plan implementation to promote highly engaged teams. Create and update primary and specialty care clinical training manuals.
  • Coordinate WorkMed requirements across the network to include onboarding, vaccination and testing
  • Manage ongoing compliance issues through communication, training and monitoring policies
  • Ensure compliance with regulatory agencies that govern health care delivery and accreditation and ensure clinic standards of quality patient care. Monitor operations, programs, policies and physical properties to ensure regulatory compliance (OSHA, CLIA, COLA, JCAHO, HIPAA, etc.).
  • Ensure qualitative compliance with regulations within clinic scope of work.
  • Revenue Cycle: Revenue, Accounts Receivable
  • Oversight of clinical staff charge entry and assist with work queue resolution
  • Responds to billing and coding requests for additional information
  • Support of Physicians and NPs to maximize patient throughput
  • Budget/Cost Containment/Financial Management
  • Participate in preparation of yearly budget
  • Monitor budget variance reports and acts to eliminate or reduce variances
  • Assist with supply ordering, setting and maintenance par levels, inventory control and cost containment
  • Processes vendor invoices for Accounts Payable process and process check requests
  • Operational responsibilities
  • Participate in strategic short-range and long-range plans to support the network objectives.
  • Oversight of clinical staff to ensure operational efficiency and effectiveness
  • Support practice operations with a focus on Lean principles and implementation of best practices
  • Implements and monitors continuous Quality Improvement processes to establish standard work across the clinical enterprise.
  • Functions as an EPIC SuperUser and subject matter expert. Provides direct support through education and training to clinical staff.
  • Research of new clinical services to determine impact to operations as related to cost, implementation, training.
  • Responsible for management of the CPG clinic laboratories, including quality control, policies and procedures, proficiency testing, processing, testing, reporting of lab results and evaluation of new or modified techniques, equipment and software.
  • Provide oversight of vaccine ordering, inventory tracking and management of state funded vaccine program. Manage vaccine contracts to include cost containment, vaccine purchasing options and determination of product and manufacturer selection. Ensure EMR build accurately reflects vaccine details to include NDC, dosage, and manufacturer
  • Provide nursing coverage within CPG practices during staff shortage
  • Respond to patient requests and complaints. Evaluate for root cause and/or need for standard work.
  • Oversite of incident report management tracking to determine trends and opportunities to address areas of concern.
  • Responsible for establishing and updating CPG policies and procedures. Ensure network compliance
  • Responsible for establishing, monitoring and reporting on CPG clinical goals and quality metrics.
  • Participate in Corporate goals
  • Coordinate emergency preparedness and planning
  • Liaison between office and institutional resources
  • Attend meetings as required
  • Other duties as assigned


  • Licensure as a Registered Nurse in the Commonwealth of Virginia.
  • Bachelor Degree in Nursing preferred.
  • BLS Trainer certification preferred or obtains within six months of employment.

  • Three to five years previous clinical office experience
  • Primary and specialty care clinic experience preferred
  • Supervisory or leadership experience preferred

Knowledge and skills:
  • Advanced knowledge of and experience utilizing a personal computer
  • Electronic Medical Record knowledge and experience preferred
  • Knowledge of OSHA guidelines and Universal Precautions protocols

SUPERVISORY RESPONSIBILITIES : This position will/may have non-exempt and exempt clinical positions reporting to it.

W O RKING CONDITIONS : General busy medical office environment

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

We are an Equal Opportunity Employer

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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