Coursebook Administrative Assistant

The UVA Bookstore at University of Virginia is currently accepting applications for a Retail Operations Specialist. Seeking a highly organized, detail individual who can communicate effectively with all levels of individuals often in a fast paced environment.

The incumbent must be able to successfully assist with course materials requests in a variety of formats (Physical and Digital) with efforts geared towards growing the textbook business by assisting both students and professors in finding the best course materials options to meet their needs through the UVA Bookstore. The individual will work independently on projects with publishers, students and professor but communicate information to the textbook team in a timely and clear fashion.

Responsibilities:

• Communication with students, professors and publishers in both verbal and written formats.
• Answer all emails on a timely basis.
• Create and maintain spreadsheets for Inclusive access titles.
• Follow up on any backordered books to include communication with Professors about the delay.

• Provide exemplary customer service and handle increasingly complex inquiries
• Supervise receipt and stocking of supplies.
• Make adjustments to or investigate inaccuracies in book orders
• Perform all general duties of retail specialist, which may involve neatness, changing tags, conducting out of print book searches, locating items and assisting customers with inquiries.
• In addition to the above job responsibilities, other duties may be assigned.

Minimum Qualifications:

• Education: High school diploma or equivalent
• Experience: At least three years of retail experience.

Preferred Qualifications:

• Experience with Excel/Outlook/Zoom
• Experience with LMS in a higher education setting a plus
• Strong Communication and interpersonal skills both verbal and written, in a multi-faceted customer demographic environment is a must
• Experience with independent project execution with an emphasis on clear communication to textbook team.

This position is located in Charlottesville, VA.

This position is a non-exempt level, benefitted position. This is a full-time position and requires weekends. For more information on the benefits at UVA, visit hr.virginia.edu/benefits.

This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

Review of applications will begin November 4, 2022, open until filled.

To Apply:

Please apply through Workday, and search for R0041282. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents:

• CV

• Cover letter

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the application process, please contact Melanie Sponaugle, Academic Recruiter, at unw5dq@virginia.edu.

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

MINIMUM Qualifications:

Education: High school diploma or equivalent
Experience: At least three years of retail experience.

Preferred Qualifications:

Experience with Excel/Outlook/Zoom

Experience with LMS in a higher education setting a plus

Strong Communication and interpersonal skills both verbal and written, in a multi-faceted customer demographic environment is a must

Experience with independent project execution with an emphasis on clear communication to textbook team.

This is a full-time salaried position and requires weekends.

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.