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Desktop Technician

Information Systems / Technology


Desktop Technician

  • 521012
  • Roanoke, Virginia, United States
  • Fralin Biomedical Res. Institute
  • Information Systems / Technology
  • Staff
  • Virginia Tech University

Job Description

The incumbent in this role supports the day-to-day IT operations needs of the research institute. As a member of the IT team, works to implement policies, troubleshoot problems and maintain accurate documentation at multiple office locations. Provides direct assistance to users with all aspects of computer operations including computer setup, instructional training, conference room support and disaster recovery. Assists with testing, implementation and improvement of security, recovery systems and general IT operations. The incumbent provides hardware/software installation, technical support and user training during peak hours. Monitors laptop and desktop for problems. The Desktop Technician will provide complex consulting based services with users to determine hardware/software/system specifications. Additionally, this role involve documentation, analysis, and testing of computer systems and related programs. Performs inventory assessment of building workstations. Reformat, configure and install operating systems, software and patches on building workstations. Maintains detailed records of job status in Help Desk Tracking system.

Required Qualifications

Experience with Microsoft Office applications, Windows computer networks, OS X and desktop and laptop hardware required. Demonstrated working knowledge of network protocols and other hardware such as printers and scanners. Previous experience troubleshooting software and hardware system errors and network installation/maintenance. Must have a strong work ethic and organization skills to work independently with minimal supervision and adapt quickly to changing computer environments.Ability to communicate and interact with diverse clientele. Demonstrated ability to work in a team environment instructing users in the operation of hardware and software packages.

Preferred Qualifications

Preference given for experience with advanced computer security, prior help desk work, inventory management, Adobe products, system deployment tools, OSX, Linux and Windows system administration, and Windows Domain management. Bachelor's degree in Information Technology or similar field or equivalent experience and training.

Pay Band


Appointment Type



Review Date


Additional Information


The successful candidate will be required to have a criminal conviction check.


About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Jackie Hernandez at jackieh71@vtc.vt.edu during regular business hours at least 10 business days prior to the event.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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