DGS/DCLS Help Desk Specialist - 00098

Title: DGS/DCLS Help Desk Specialist - 00098

Hiring Range: $55,000 - $65,000

Agency: Department of General Services

Location: DCLS

Agency Website: https://dgs.virignia.gov

Recruitment Type: General Public - G

Job Duties

DGS Information Systems and Services has an opportunity for a dynamic IT professional with a history of effective and varied customer and device support in a fast-paced team environment. Daily responsibilities include help desk ticket management, client support and break fix at the DGS Division of Consolidated Laboratory Services (DCLS).

Responsibilities:

•Assist in the coordination and resolution of computer and technology related issues using the existing help desk system and other available tools
•Install hardware & software
•Assist with set up, configuration, installation, and maintenance of end point devices
•Provide end user support for agency-managed installations/devices on various platforms and hardware to include PCs/laptops, printers, etc.
•Respond to requests for assistance; effectively elicit information from users, diagnose and correct issues
•Assist with agency endpoint inventory reconciliation
•Support on-going laboratory information management system (LIMS) implementation and maintenance
•Create and update process documentation
•Provide quality customer service to the users of the DCLS Division under the Department of General Services.

Minimum Qualifications

•Experience supporting Windows 7, 10 and PC/laptop hardware setup, configuration, installation and support including peripheral devices such as printers, drives, monitors
•History of direct support of Microsoft Office, Adobe, Citrix Receiver, Symantec Endpoint Protection, KACE, etc
•Able to troubleshoot, track and isolate client issues
•Client based IT support experience
•Well organized with attention to detail – Excellent verbal and written communication skills is a must
•Strong interpersonal skills to interface with customers, vendors and team members
•Degree in Information Systems, engineering or related field, or an equivalent combination of training and experience

Preferred Qualifications:

•Industry certifications such as Certified Dell Technician, CompTIA A+, etc.
•Working knowledge or laboratory information management systems (LIMS) or building automation systems (BAS) and related endpoints is highly preferred.

Special Instructions: 

RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Notice: DGS will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Fax, e-mail or mail applications will not be accepted. The online state application must contain all required information and fully respond to questions to be considered for this job opportunity.
For assistance or computer access, please visit your local Virginia Employment Office or contact our office jobs@dgs.virginia.gov or 804-786-3910.

Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.

The Virginia Department of General Services is an equal opportunity employer. Minorities, individuals with disabilities, Veterans, and individuals with AmeriCorps, Peace Corps, and other national service experience are encouraged to apply.

Applicants in need of accommodation during the application and/or interview process may contact DGS at 804-786-3910 for assistance.

Commonwealth’s Alternate Hiring Process: In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Certified Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS to get their Certificate of Disability. If you need to get a Certificate of Disability, call DARS at 800-552-5019 or use this link: https://www.vadars.org/drs/cpid/PWContact.aspx .

Contact Information:

Name: Human Resources

Phone: 804-786-3910

Email: jobs@dgs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.