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Dining Services Data & Systems Analyst

Dining / Hospitality, Student Affairs / Services


Dining Services Data & Systems Analyst

  • 524165
  • Blacksburg, Virginia, United States
  • Planning & Operations
  • Dining / Hospitality
  • Student Affairs / Services
  • Staff
  • Virginia Tech University

Job Description

This position will collect and analyze real time and historical Dining Services data, providing clear and timely reports to Dining operation staff to facilitate changes in operating to better serve the customers. Additionally, this position will serve as the resident expert for Dining Service’s mobile ordering platform, including but not limited to assisting with the contract administration, data entry, upkeep, and maintenance of their point of sale and mobile ordering systems. Is the primary point of contact between our mobile ordering platform company and Dining Locations and will maintain vendor relationships; facilitating new menu creation, equipment installation and maintenance, and basic hardware and software troubleshooting. Liaison with IT and NI&S for cash register, credit card, and mobile ordering equipment data ports. Assists with cashier training. Assists with audits pertaining to funds handling and PCI compliance. Ensures friendly, efficient, and accurate customer service. Responsible for providing cash register support via telephone during all operating hours and all days.

Required Qualifications

• Associate degree and/or equivalent training and experience in business information technology, finance, accounting or related area.
• Experience working in a university setting.
• Experience preparing, processing reports, spreadsheets, purchase requisitions, and accounts receivable billing.
• Experience with automated finance and purchasing systems (Banner and HokieMart/EVa).
• Standard office communications and procedures and excellent customer service with effective communication.
• Knowledge of accounting usage of a Chart of Accounts.
• Recent college graduates with the appropriate class work will be considered.

Preferred Qualifications

• Microsoft Office software including Excel and Word.
• Processing complex reports and spreadsheets.
• Previous administrative experience with register systems.
• Cashier in a retail environment.
• Virginia Tech Funds Handling processes and procedures.
• Standard office communications and procedures.
• Excellent customer service with effective communication.
• Familiar with Micros, CS Gold, FreedomPay and Grubhub systems desired.

Pay Band


Appointment Type


Salary Information

$46,000 - $50,000, commensurate with experience.

Review Date


Additional Information


The successful candidate will be required to have a criminal conviction check.


About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Linda Eaton at linda65@vt.edu during regular business hours at least 10 business days prior to the event.

About Student Affairs

Student Affairs at Virginia Tech fosters a community where each student creates a customized experience to meet their goals. Building on our motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice our Principles of Community, which are fundamental to our ongoing efforts to increase access and inclusion and to create a community that nurtures learning and growth. We are actively seeking people to join our community and help us prepare leaders for the world. Our people in Student Affairs are committed to student well-being and assuring that all students Experience VT by demonstrating, supporting, and operationalizing our Aspirations for Student Learning. If you are someone dedicated to ensuring student success, then we want you to consider being a part of our team! 


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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