Direct Loan Specialist

Job Description:

Some knowledge of U.S. Department of Education Federal Student Financial Aid programs, policies, procedures and laws that govern the programs. Some knowledge of financial aid programs and federal regulations, to include ability to make decisions concerning financial aid awards. Some knowledge of Private Loan Programs, policies, procedures and laws that govern the various lending institutions Excellent organizational skills, to include attention to detail. Excellent oral and written communication skills with the ability to develop and deliver effective training in processing functions. Demonstrated ability to perform data downloads into automated financial information systems and to research technical issues related to transmission of data to various constituencies.
Demonstrated ability to solve issues in a service environment, and to provide individualized assistance appropriate to meet specific client needs, and serve as an effective team player in a complex processing and intensive public contact environment. Demonstrated ability to master and adapt quickly to new software and automated internet software systems. Demonstrated ability to coordinate multiple projects and to maintain service in a high volume, intense public, processing environment. Demonstrated ability to analyze and interpret complex program regulations and to articulate them to students and other constituencies. Demonstrated ability to read, understand, and explain orally and in writing complex regulations. Demonstrated ability to provide individualized assistance and serve the needs of clients, including irate clients. Demonstrated ability to provide excellent customer service.