Director of Access Strategy & Operations Support

Lead Innovation That Directly Impacts Patient Access

UVA Health is seeking a strategic, data-driven leader to serve as Director of Access Strategy & Operations Support -a newly created, high-visibility role designed to transform patients' access care across our health system.

In this role, you will drive system-wide access initiatives , lead a high-performing team, and partner with clinical, operational, and IT leaders to modernize workflows, enhance digital patient experiences, and improve operational performance at scale.

What You’ll Do

Lead Strategy & Enterprise Projects

• Oversee and manage a portfolio of complex, access-focused initiatives aligned with enterprise goals and PMO standards
  

• Coordinate cross-functional stakeholders, track milestones, and proactively resolve barriers to execution
  

• Deliver high-impact initiatives including:
  

• Digital patient self-scheduling (Epic integration)
  

• Referral management transformation
  

• E-consults and access innovation programs
  

Drive Data & Performance Excellence

• Lead the Access analytics function , ensuring accurate dashboards, KPIs, and executive reporting
  

• Monitor operational performance and identify trends to drive continuous improvement
  

• Translate data insights into actionable strategies that enhance patient access
  

Oversee Operations & Support Services

• Direct the CAMR medical records operation , ensuring timely and accurate retrieval of ambulatory patient records
  

• Lead logistics and administrative functions supporting day-to-day Access operations
  

• Standardize workflows and optimize systems for efficiency and scalability
  

Lead & Develop Teams

• Managing and developing a growing team.
  

• Foster a collaborative, accountable, and high-performing culture
  

Strengthen Organizational Alignment

• Partner with clinical, operational, and IT leaders to advance strategic initiatives
  

• Ensure alignment with enterprise priorities and enhance both patient and staff experience
  

• Provide executive-level updates and visibility across senior Financial & Resource Stewardship
  

• Support budget development and monitor expenses
  

• Ensure responsible allocation of resources across programs and support functions
  

Why UVA Health?

Make a System-Wide Impact

This role offers direct influence on patient access and experience , shaping critical initiatives across UVA Health.

High Visibility & Career Growth

• Collaborate with physicians, nursing, and executive leadership
  

• Gain exposure to cutting-edge innovation , including digital health and AI initiatives
  

• Strong pathway for career advancement and leadership growth
  

Life in Charlottesville, Virginia

Enjoy living in one of the most desirable locations in the country:

• Scenic Blue Ridge Mountain views and outdoor recreation
  

• Vibrant food, arts, and cultural scene
  

• Home to the University of Virginia and a strong, collaborative community
  

• Exceptional quality of life with a balanced pace and rich history
  

Work Environment

• Hybrid and flexible work model with situational on-site collaboration
  

MINIMUM REQUIREMENTS:

Education: Master’s degree required; a combination of relevant experience and education may be considered in lieu of degree requirement.

Experience: 7+ years of relevant experience, to include 4+ years of formal management experience.

Licensure: None.

PHYSICAL DEMANDS:

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

The pay range for this role is $87,783.00 - $175,565.00 annually. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Job Profile
J1697 - Patient Access Management 3

Career Stream and Level
Management-M3

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment .