Director of Infrastructure & Operations, Information Technology

Title: Director of Infrastructure & Operations, Information Technology

State Role Title: Director of Infrastructure & Operations

Hiring Range: Commensurate with Experience, Up To $145,000

Pay Band: UG

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: https://www.oag.state.va.us/

Recruitment Type: General Public - G

Job Duties

Chief Objective:

The Director of Infrastructure & Operations is responsible for ensuring the availability, security, resilience, and efficient operation of the agency’s IT infrastructure and network services. This role is a working manager position that combines people leadership, operational accountability, and hands-on technical involvement in complex infrastructure and network incidents. The Director provides hands-on technical leadership while serving as the primary owner of infrastructure operations, lifecycle planning, vendor governance, and incident response. The position balances day-to-day operational accountability with forward-looking planning to ensure infrastructure services reliably support agency mission, compliance requirements, and future growth.

Work Tasks and Duties:

Infrastructure & Network Operations
• Direct and oversee daily operations of infrastructure services including servers, storage, virtualization, network, telecommunications, cloud components, and supporting platforms.
• Ensure high availability, performance, and reliability of infrastructure and network services across all agency locations.
• Serve as the incident commander for major infrastructure and network outages, coordinating response, communication, and recovery activities.
• Establish and enforce infrastructure and network standards, configurations, and operational procedures.

Architecture, Lifecycle, and Capacity Planning
• Provide technical leadership for infrastructure and network architecture in alignment with agency standards and enterprise direction.
• Lead infrastructure lifecycle planning, including refresh, replacement, and decommissioning of hardware, software, and services.
• Assess current and future capacity needs and develop plans to meet business, security, and compliance requirements.
• Identify technical debt and recommend remediation strategies.

Security, Risk, and Compliance Coordination
• Coordinate infrastructure and network security operations in alignment with agency security policies and NIST requirements.
• Partner with security, compliance, and audit stakeholders to support assessments, remediation efforts, and documentation.
• Ensure infrastructure configurations and operations support data protection, resiliency, and regulatory obligations.

Vendor, MSP, and Contract Management
• Manage relationships with infrastructure and network vendors, service providers, and managed service partners.
• Define, monitor, and enforce service level agreements (SLAs) and performance expectations.
• Participate in procurement planning, vendor evaluations, and contract reviews related to infrastructure services.

Staff Leadership and Development
• Directly supervise Systems Engineers, Network Engineer(s), and System Administrator(s).
• Set priorities, assign work, and provide technical guidance and mentorship to staff.
• Participate in recruitment, onboarding, performance management, and professional development of infrastructure staff.

Financial and Operational Management
• Contribute to infrastructure budgeting, forecasting, and cost management.
• Track operational expenses and vendor costs related to infrastructure services.
• Provide input into multi-year infrastructure planning and investment decisions.

Collaboration and Communication
• Work closely with the CIO, Project Manager, Director of End User Services & Training, and Director of Application Development & Data Services to ensure coordinated service delivery.
• Communicate infrastructure status, risks, and planned changes to IT leadership and business stakeholders.
• Support project delivery by providing infrastructure planning, implementation, and operational readiness.
• Performs other related duties as required.

Minimum Qualifications

Required Knowledge, Skills, and Abilities:
• Extensive knowledge of IT infrastructure and network operations.
• Experience with server, virtualization, storage, network, and cloud technologies.
• Strong understanding of infrastructure security principles and compliance requirements (e.g., NIST).
• Ability to lead and develop technical staff while remaining hands-on when required.
• Experience managing vendors, contracts, and managed services.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to communicate technical information clearly to technical and non-technical audiences.

Additional Considerations

• Industry certifications such as Network+, Security+, Cisco, Microsoft, VMware, or equivalent; IT service management or project management certifications are a plus.

Special Instructions

Kindly utilize the Virginia Jobs website (https://www.jobs.virginia.gov) to submit your application. Applications sent to the Recruitment email address will not be reviewed for the hiring process. We do not entertain phone calls or emails inquiring about application status; instead, please login to the PageUp/RMS system for updates on your application's status.

Contact Information

Name: OAG Recruitment

Phone: 804-786-2071

Email: recruitment@oag.state.va.us

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.