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Director of Victim Services

Administrative Services, Public Safety


Director of Victim Services

  • 493994
  • 202 NORTH 9TH ST , Downtown, RICHMOND, Virginia, United States, 23219
  • Attorney General & Dept of Law
  • Administrative Services
  • Public Safety
  • Full-Time (Salaried)
  • Attorney General & Dept of Law

Title: Director of Victim Services

Hiring Range: Commensurate with experience

Agency: Attorney General & Dept of Law

Location: Office of the Attorney General

Agency Website: www.oag.state.va.us

Recruitment Type: General Public - G

Job Duties

Chief Objective:

The Director administers all operations of victim services including the Victim Notification Program (VNP or the Program). Manages staff, interns and volunteers and oversees implementation of policies and program grants. Provides and ensures efficient and effective service provision to victims of crime.

Work Tasks and Duties:

The Director oversees the implementation and management of the Program; develops and maintains policies and procedures; supervises, evaluates, and conducts performance and development planning for staff, interns and volunteers; ensures that effective service provision is provided to victims of crime in cases involving appeals or habeas corpus proceedings, civil commitment of the Sexually Violent Predator (SVP) process and OAG-led prosecutions; and oversees the Identity Theft Passport Program.

The Director identifies funding sources; develops and maintains federal and state grants; monitors the Program budget; reviews and submits reports; provides direct services to include: researching files to locate victims for notification of case information, furnishing comprehensive explanations of criminal and civil court processes, providing crisis intervention and/or referrals; manages and creates case files, receives and updates notification request forms; assigns cases to staff and updates and maintains victim contact information in LawBase, Worldox and the Department of Criminal Justice Services Client Information System(CIMS).

The Director participates on committees, coalitions, commissions, panels and councils that enhance victims’ rights; reviews recommendation for new or amended legislation that impacts victims; oversees victims’ rights activities and other office projects; collaborates with other state agencies and programs; researches state laws and legislation to ensure the Program employs best practices regarding services; keeps abreast of key program changes by attending training and seminars provided by state and national entities; provides technical assistance to local victim/witness programs; facilitates/speaks at local businesses, educational institutions, vendors, civic and other organizations on the services provided by the Program.

Minimum Qualifications


Mandatory qualifications include three or more years of experience in program administration, personnel supervision, and grant/project management; a minimum of five years of experience working in the area of trauma (specifically victim or client services). Three or more years of experience in state and federal courts is strongly preferred. An undergraduate degree in behavioral science, criminal justice, management, or related field is required. A Master’s degree or J.D. is preferred.

Required Knowledge, Skills, and Abilities:

• Supervisory and leadership skills;
• Extensive knowledge of victim-centered, trauma informed investigations, prosecutions and services;
• Extensive knowledge of legal procedures and the criminal justice system;
• Knowledge in obtaining services and assistance for victims and witnesses of crime through specific federal programs and funds;
• Ability to conduct training to law enforcement and community service providers on victim issues;
• Ability to liaison with victim service providers, law enforcement, community stakeholders to promote programmatic effectiveness;
• Computer proficiency with Microsoft Office Suite, Worldox, LawBase, and CIMS;
• Ability to communicate effectively, both verbally and in writing;
• Knowledge of state and federal laws regarding victims’ rights and services; and
• Ability to maintain highly sensitive and confidential records

Preferred Qualifications:


Special Instructions: 

RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

Special licenses, registration or certification:
Recommended completion of basic victim assistance or law enforcement academy.

Contact Information:

Name: Human Resources

Phone: 804-786-2071

Email: helppersonnel@oag.state.va.us


In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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