Title: Dispatcher Trainee
Hiring Range: Hourly Rate is $18.70
Pay Band: 3
Agency: Department of State Police
Location: Wytheville, E Lee Hwy
Agency Website: vsp.virginia.gov
Recruitment Type: General Public - G
•Learns to operate a variety of communications equipment, maintain various logs, and records of activities.
•Learns to properly access requested information through several systems including CAD, VCIN, NCIC, NLETS and other databases.
•Learns to properly receive and transmit all information promptly, accurately and in a professional manner, first and foremost to State Police personnel and secondly to other State and Federal Law Enforcement Agencies.
•All communications are in compliance with established procedures.
•Learns to answer emergency and non-emergency telephone calls professionally and promptly, using proper protocols.
•Learns to determine how to prioritize calls by call type and how to create call for service.
•Learns how to enter/disseminate messages for contact follow-up within CAD, make accurate entries and inquiries, and retrieve information from CAD and phone databases in accordance with established procedure.
•Learns how to prepare and enter the daily activity report; how to access GPS information; and work with mapping and scheduling software interfaced with the CAD system.
•Learns how to receive and disseminate mail messages.
•Learns proper protocols to promptly and accurately receive and disseminate complaints and inquiries from citizens and other sources.
•Learns how to properly contact and request service of wreckers, emergency medical services to include Med-Flight, fire services and other law enforcement agencies using proper protocols.
•Demonstrates the ability to maintain effective work relationships with co-workers and supervisors.
•Demonstrates adherence to established attendance policies and procedures.
•Learns proper protocols to make entries, inquiries and how to retrieve information through VCIN/NCIN and NLETS.
•Learns proper protocols for disseminating information using radio and in accordance with established procedures.
•Files all messages properly.
•May be required to perform other duties as assigned.
•May be required to assist the Department or state government generally in the event of an emergency declaration by the Governor.
•Must be willing to work rotating shifts, holidays and weekends.
•Some knowledge of operating standard office equipment such as fax and copy machines.
•Skill in operating computers, using Microsoft Office software, data entry, problem solving and customer service skills.
•Demonstrated ability to effectively communicate with the public; and to work in a high pressure, high stress environment.
•Demonstrated ability to exercise resourcefulness and sound judgement under stress and multi-task.
•Demonstrated ability to manage complaints/compliments, directing to appropriate supervision.
•Demonstrated ability to enter/record information into automated systems, and to keep records and logs updated.
•Demonstrated ability to communicate effectively orally and in writing in English.
•Demonstrated ability to be flexible; and to work effectively independently and as a member of a team.
•Graduation from high school or equivalent.
•Requires either United States Citizenship or have been a lawful resident of the United States for the past 10 consecutive years to apply for VCIN Certification.
•Successfully complete required training within six months from hire.
•An equivalent combination of training and experience indicating possession of the preceding knowledge, skills, and abilities may substitute for this education and experience.
•Prior First Aid/CPR experience is preferred.
A BACKGROUND INVESTIGATION SHALL BE REQUIRED OF EACH SELECTED APPLICANT
Elements of the selection process include the screening of application(s); the interviewing of qualified candidate(s); salary negotiation(s) if applicable; a background investigation; and a medical evaluation if applicable. The anticipated duration of the pre-employment process is determined by the successful completion of the above items.
Applications, cover letters and/or resumes shall only be accepted on-line through the PageUp recruitment management system at https://jobs.virginia.gov and must be received by 11:55 P.M. on February 7, 2023. Please limit resumes to four pages and cover letters to one page. Any additional attachments received in excess of this will not be considered.
PageUP provides a confirmation of receipt of your application, resume and/or cover letter submitted successfully. Please refer to your PageUp account to check the status of your application for this position. For questions, please contact the Employment Unit of the Human Resources Division at firstname.lastname@example.org.
The Virginia State Police is an Equal Opportunity Employer. Our policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity or expression, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, parental status, political affiliation or any other categories protected by applicable federal, state or local laws.
REASONABLE ACCOMMODATIONS ARE AVAILABLE UPON REQUEST
THE VIRGINIA STATE POLICE IS BEST IN CLASS!
(V)alor (S)ervice (P)ride
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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It is the policy of the Commonwealth of Virginia to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
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