DMV CSC Assistant Manager III - Norfolk Military Circle

Title: DMV CSC Assistant Manager III - Norfolk Military Circle

State Role Title: Prog Admin Specialist I

Hiring Range: $66,150.00 - $76,072.50

Pay Band:

Agency: Department of Motor Vehicles

Location: NORFOLK/MILITARY CIRCLE CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

DMV is recruiting for a Customer Service Center Assistant Manager position for the Norfolk Military Circle Customer Service Center. Assists the manager and supervises staff in direct service delivery in a DMV Customer Service Center including driver, dealer, motor carrier, vehicle registration and titling, tax collection and other DMV services. Assists the manager by coordinating and supervising DMV programs and services in the assigned customer service center including human resource functions, facilities, service and financial operations, and the safety and security of DMV employees, assets and information. Assumes the duties and responsibilities of the CSC Manager in his/her absence. All programs and services are administered in a customer service-focused manner and in accordance with statutory and administrative procedural requirements such as the Motor Vehicle Code of Virginia, DMV policies, procedures, rules and regulations, the Privacy Protection Act and the Freedom of Information Act.

DMV, headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Comprehensive knowledge of DMV policies, procedures, and regulatory requirements.
• Strong leadership and team management skills, including performance evaluation, conflict resolution, and staff development.
• Ability to analyze workflows, identify inefficiencies, and implement operational improvements.
• Proficiency in customer service principles, ensuring professionalism and accuracy in interactions.
• Exceptional verbal and written communication skills to engage effectively with staff, customers, and stakeholders.
• Strong problem-solving and decision-making abilities to address complex issues and ensure compliance.

Additional Considerations

• Advanced knowledge of project management principles and techniques.
• Familiarity with legislative and regulatory changes impacting DMV operations.
• Experience in developing training programs and fostering professional growth.

Job-Specific Conditions:
• Security Clearances: A criminal background check is required to ensure the integrity and security of DMV operations. The Assistant Manager must handle sensitive information with confidentiality and adhere to DMV security policies.
• Onsite Requirement: The Assistant Manager must be able to be onsite 100% of the time to manage day-to-day operations effectively.
• Licensing and Certifications: The Assistant Manager must be 21 years of age to administer road examinations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-528-3804

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.