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DMV Motor Carrier- Program Specialist (Work Leader)

Administrative Services


DMV Motor Carrier- Program Specialist (Work Leader)

  • 494162
  • 2300 W BROAD ST RICHMOND DM, RICHMOND, Virginia, United States, 23269
  • Department of Motor Vehicles
  • Administrative Services
  • Full-Time (Salaried)
  • Closing at: Feb 6 2023 at 23:55 EST

Title: DMV Motor Carrier- Program Specialist (Work Leader)

Hiring Range: Commensurate with experience up to $55,000

Agency: Department of Motor Vehicles


Agency Website: DMVNOW.COM

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles Motor Carrier Administration is seeking to hire a Program Specialist (Work Leader).

The individual will be responsible for providing support in a fast volume environment to motor carrier programs and assisting motor carrier customers with Intrastate Operating Authority (OA), Unified Carrier Registration System (UCR), EZ Fleet, EZ REG, and Heavy Vehicle Use Tax (HVUT). Responsible for training new employees to the Operations Department on Operating Authority transactions, EZ Fleet transactions, EZ REG transactions, and in posting monies received through Motor Carrier programs. Responsible for training and ensuring ongoing training for current employees in the Operations Department. Responsible for training DMV customers on the EZ Fleet and EZ REG programs. Responsible for creating and updating spreadsheets that track the statuses of EZ Fleet and EZ REG participants. Primarily responsible for assisting the Program Manager to support, train and develop current employees and monitor work center productivity. Works directly with DMV various administrations, the call center, other State and local personnel, industry representatives, and Agency Fiscal Affairs to resolve issues. When necessary, maintains automated files, reviews and processes vehicle title work, applications for OA, requests for for-hire vehicle registrations and related lease agreements as applicable, updates vehicle registration records with OA information, lease data and exemptions. Processes Operating Authority renewals, insurance filings, and proofs vehicles records for HVUT. Provides leadership for the staff in the absence of manager.

DMV headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity and Teamwork (TRAIT). We do not just talk about our core values, we live them!

Minimum Qualifications

-Experience training, coaching, and mentoring others
-Excellent oral and written communication skills
-Experience composing information in a clear, direct, and logical manner
-Experience researching and interpreting policies, procedures, law and regulations and explaining them to customers in a professional manner
-Extensive experience in quality customer service in a fast-paced and team-oriented environment
-Experience in properly handling multiple projects and tasks at the same time
-Excellent keyboarding and PC skills

Preferred Qualifications:

-Team Leader work experience
-Experience providing leadership in the absence of management
-Knowledge of Intrastate Operating Authority
-Knowledge of EZ Fleet/EZ Reg programs

Special Instructions: 

RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Selected candidate(s) will need to complete the I-9 Form.

DMV participates in E-Verify

Contact Information:

Name: DMV Employment Office

Phone: 804367-0528

Email: employment@dmv.virginia.gov


In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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