DMV Special Registration Technician-Position # 01217

Title: DMV Special Registration Technician-Position # 01217

State Role Title: Admin and Office Spec III

Hiring Range: $43,050.00 - $49,507.50

Pay Band: 3

Agency: Department of Motor Vehicles

Location: SPECIAL PLATES

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

THIS RECRUITMENT IS OPEN TO DMV EMPLOYEES ONLY!

The Virginia Department of Motor Vehicles is seeking a detail‑oriented and customer‑focused Special Registration Technician to join our team. In this role, you will be responsible for processing specialized license plate applications, managing plate and decal inventory, and reconciling related financial transactions. This role also investigates and resolves Highway Use Fee disputes while ensuring all actions comply with DMV policies and regulatory requirements. The technician coordinates workflow with team members, provides guidance on complex registration issues, and responds to customer inquiries and escalations. By maintaining accuracy, efficiency, and exceptional service, the Special Registration Technician supports DMV’s mission of delivering reliable, customer‑focused operations and upholding statewide compliance standards.

Key Responsibilities:
*Process specialized license plate applications
*Manage and track inventory
*Reconcile financial transactions
*Investigate and resolve Highway Use Fee (HUF) disputes
*Ensure adherence to DMV policies and procedure
*Coordinate workflow and tasks
*Respond to customer inquiries and escalations
*Maintain accurate records and data entry
*Support continuous improvement efforts

If you’re committed to accuracy, service, and supporting essential statewide operations, we encourage you to apply.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

•Experience performing administrative, clerical, or customer‑service duties in a fast‑paced environment.
•Ability to interpret and apply policies, procedures, and regulatory requirements.
•Proficiency with computer systems, data entry, and record‑keeping.
•Strong attention to detail with the ability to review and verify complex documentation.
•Effective communication skills for interacting with customers, coworkers, and external partners.
•Ability to analyze information, resolve discrepancies, and make sound decisions.

Additional Considerations

• Familiarity with specialized license plate programs or Highway Use Fee policies.
• Experience in DMV operations or vehicle registration processing.
• Experience using DMV systems, databases, or workflow tools.

Background Check: Must pass a fingerprint-based background check.
Licensure: Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.