Educational Systems Specialist, School of Medicine

Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU’s sponsored research, the School of Medicine is internationally recognized for patient care and education. All full-time university staff are eligible for VCU’s generous benefits package that includes: competitive health benefits, paid annual and holiday leave, retirement planning and savings options, tax-deferred annuity and cash match programs, Virginia Retirement System (VRS), professional development & certifications, tuition waiver, parental leave, caregiving leave and community service leave. Learn more about VCU’s benefits here: https://hr.vcu.edu/careers-at-vcu/why-work-at-vcu/

Virginia Commonwealth University is an equal opportunity, affirmative action university providing access to education and employment without regard to race, color, religion, national origin, age, sex, political affiliation, veteran status, genetic information, sexual orientation, gender identity, gender expression, or disability.

Position Summary:

The Educational Systems Specialist provides support for the effective integration of learning technologies and the learning management system for undergraduate medical education at the Virginia Commonwealth University School of Medicine (SOM). The incumbent assists with the oversight of the existing learning management system and will support the implementation and roll-out of a new LMS, resolving complex issues independently. The position collaborates with all stakeholders to ensure strategic management of the UME curriculum.

Core Responsibilities:

• Provide instructional design support to facult and staff in the SOM.
• Provide high quality end user support by employing excellent customer service skills and technical expertise to troubleshoot, analyze, and respond to various LMS technical issues.
• Manage knowledge base and documentation of LMS system processes for SOM.
• Develop instructional materials and train stakeholders on the use and implementation in systems including, but not limited to: the LMS, assessment systems, and other learning technologies used by SOM.
• Build course/clerkship templates, evaluations, gradebook, assessments within the LMS using standardized processes.
• Act as a liaison with SOMTech as the representative of the Office of Medical Education (OME) to develop additional LMS supplemental tools, workflows, and backend integrations.
• Serve as initial point of contact for students and interface with VCU Health to ensure appropriate access to the EHR and coordinate training.
• Stay current in curriculum, accreditation standards, and issues and activities that affect program success by participating in appointed workgroups and committees.
• Serve as a member of the LMS implementation team and initial point of contact for all faculty and staff LMS support issues.
• Extract data from educational systems and generate data visualizations.
• Support assessment administration including setup and management of the assessment software/systems, development of resources, and training of faculty and staff.
• Provide operational support to ensure that strategic goals and established project timelines are met.
• Perform other duties as assigned.

Minimum Hiring Standards:

• Bachelor’s degree with 3-5 years of relevant experience or equivalent combination of education, training, and experience
• Demonstrated experience with learning management systems and online learning technologies
• Demonstrated ability to develop and implement new services, policies, processes, and procedures
• Strong organizational and time management skills
• Ability to work efficiently in a team environment and provide direct administrative support as needed
• Ability to manage academic processes within and across academic unites
• Capacity to work creatively in both collaborative and independent contexts
• Ability to manage and execute highly complex or specialized projects or processes
• Excellent written and verbal communication skills
• Excellent interpersonal skills; demonstrated relationship building skills
• Demonstrated ability to work collaboratively across all levels and with a varied group of stakeholders
• Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU

The School of Medicine continuously strives for our workplace and learning environment to reflect the demographic and social milieu of the communities we serve. All qualified applicants are encouraged to apply.

Position will remain open until filled.