A Commonwealth of Virginia Website
Virginia Mountain View

Enrollment Certification Specialist


Enrollment Certification Specialist

  • R0043763
  • Charlottesville, Virginia, United States
  • Student Services
  • The University of Virginia
The University of Virginia seeks an Enrollment Certification Specialist to join the Office of the University Registrar (UREG) . UREG is responsible for maintaining the accuracy, integrity, and security of student academic records. It also advances the institution’s commitment to Inclusive Excellence by continuously considering the impact of its work on diverse communities and by attentively listening to and responding to the needs of those communities, especially marginalized communities. UREG is responsible for the official academic credentialing for all University students and former students. A member of the UREG credentialing services and student records support teams, the Enrollment Certification Specialist interacts with members of the University community to respond to questions and offer enrollment certifications and other credentialing services.

The successful candidate will be expected to:
  • Support UREG’s commitment to Inclusive Excellence by developing a culture that is supportive, inclusive, collaborative, and healthy. Apply an equity-minded approach to every aspect of UREG’s work.
  • Provide certification services to students, former students, and third parties. Develop expertise in processes related to student services and records and the functions that support those activities in SIS (Records and Enrollment, Campus Community).
  • Verify enrollment and degree information for students, former students, and third parties in accordance with university policies and federal and state regulations (FERPA, FOIA, etc.).
  • Collaborate with UREG Student Records (SR) Support Team to:
    • Processing items/requests received via UREGSRSupport@virginia.edu .
    • Provide maintenance and support to schools during Orientation and start- and end-of-term activities.
    • Support enrollment processes, including grade changes, open enrollment questions, ADRVs, FASEs, name changes, suspensions, probations, etc.
    • Prepare and distribute communications to faculty and schools related to enrollment and grading processes (grading memos, class roster reminders, etc.).
    • Support query clean-up and reporting to maintain accuracy of academic records
  • Serve as a back-up for processing degree conferrals and diploma ordering.
  • Serve as a resource to students, families, and others who need enrollment and academic credentialing.
    • Serve as a secondary point of contact with and manage access to NSC regarding transcripts and other enrollment systems.
    • Support team efforts to design solutions that improve transcript and credentialing services to students/graduates, third parties, and administrative units.
    • Work with UREG communications team to ensure knowledge-based articles (KBAs) for student services are accurate.
    • Process primary name changes, enrollment and degree verifications, transcript order requests, and other credentialing services for students and former students.
    • Process requests from current and former students received through National Student Clearinghouse, U.S. mail, email, and in person.
    • Respond to queries related to online transcript request processes; troubleshoot problems; work collaboratively with other team members to resolve issues or recommend solutions.
    • Prepare and distribute communications to students regarding available student services and the status of their enrollment certifications and transcript orders.
  • Support UREG in providing high quality services to students, families, and the university community.
    • Share responsibility for UREG’s call center (daily, managing efforts of all other UREG colleagues) and email ( ureg@virginia.edu , uregsrsupport@virginia.edu ).
    • Collaborate with UREG colleagues to recommend process improvements that benefit students and their families, faculty, the UREG team, and/or the university community.

Required Knowledge, Skills, and Abilities
  • Ability to communicate effectively, both orally and in writing, with people from all levels and backgrounds at the University, including students, families, and faculty members
  • Ability to build trusting, collaborative relationships and inspire others to work toward a common goal without needing formal authority to be successful
  • Deep intellectual curiosity and desire to understand the principles and values that shape cultures and processes in particular ways; ability to draw upon that understanding to recommend changes that advance those principles and values
  • Ability to achieve success within a rapidly changing and, at times, uncertain environment-must be comfortable with and inspired by the prospect of change

Required Education
  • High school diploma

Required Experience
  • At least one year of student records or related experience

Preferred Knowledge, Skills, and Abilities
  • Bachelor’s degree or equivalent experience in higher education preferred.
  • Previous experience working with student academic records in a higher education context
  • At least one-year professional experience demonstrating the ability to work successfully with minimal supervision

For additional information about the position, please contact Kiama Anthony Bishop, Associate University Registrar for Policy and Compliance, at ksa5p@virginia.edu .

This position is located in Charlottesville, VA.

The anticipated start date is March 1, 2023. Anticipated Hiring Range: $40,000 - $50,000 commensurate with education and experience. This is an Exempt level, benefited position. For more information on the benefits at UVA, visit hr.virginia.edu/ benefits.

This position will remain open until filled. Review of applicants will begin in February 2023. This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to emp loyment.

To Apply:

Please apply through Workday, and search for R0043763. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents:

• CV

• Cover letter, addressing your specific interest in this role and experience or experience that would closely align with the job requirements, how you will contribute to inclusive excellence at the University in a collaborative environment with minimal supervision.

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the application pr ocess, please contact Ashely Cochran, Senior Recruiter and Academic Recruitment Lead at alc6dk@virginia.edu .

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

Sign up for job alerts

Not You?

Thank you

Share this job

Not You?

Thank you for sharing this job

Similar Jobs

Apply Now

Not You?

Thank you