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Enrollment Navigator


Enrollment Navigator

  • https://jobs.vccs.edu/postings/56436
  • Danville, Virginia, United States
  • Danville Community College

Title: Enrollment Navigator

Agency: Danville Community College

Location: Danville - 590

FLSA: Exempt

Hiring Range: $40,000-$43,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:
Danville Community College developed from two institutions, Danville Technical Institute and the Danville Division of Virginia Polytechnic Institute opened in 1936 as Danville Textile School, becoming Danville Technical Institute just after World War II. The Danville Division of Virginia Polytechnic Institute first began as an engineering division in 1946 and was later expanded to include the first two years of course work for all engineering, business administration, liberal arts, and science majors. Beginning in the summer of 1966, all programs taught by Danville Technical Institute were brought under the Virginia Department of Community Colleges. Effective July 1, 1968, the Danville Division of Virginia Polytechnic Institute merged with the existing community college providing the comprehensive programs now offered.

The Navigator will:
• Consult with prospective students to determine ideal academic or training pathway that best matches their needs
• Assist prospects with completion of the inquiry card
• Collaborate with college staff, eliminating the need for a prospective student to seek solutions independently, and to provide students with accurate and timely information to make informed and positive decisions
• Respond to prospective students via phone, or through video conferencing, take incoming calls and place outbound calls to prospective students
• Provide personalized outreach, guide students through next steps
• Understand obstacles that might prevent them from starting or continuing their education; help them to overcome those obstacles.
• Guide prospective students through the admissions process, responding to questions, linking them to financial aid and academic advisors, enrolling prospective students into their first courses.
• Monitor student progress as they complete steps required for class registration

The Navigator will assist with:
• Completion of the direct enrollment survey
• Review and resolution of any student stops/holds
• Communicating next steps related enrollment/registration
• Develop and maintain a schedule of communication
• Understand both academic and workforce development programs
• Processing student record data and updates in Student Information System including but not limited to address changes, SSN information, placement input, advisor assignment, program placement and changes, external education verification, residency,
• Maintaining accurate data input in the Student information System
• Adhering to record confidentiality and FERPA standards
• Documenting interactions, marking prospects and extracting reports in Navigate
• Conduct enrollment verifications through the National Student Clearinghouse
• Process applications, extract date and troubleshoot issues with XAP software
• Review applicant data for validation
• Provide simple transcript and transfer credit evaluation.
• Register students for their first semester academic and workforce development courses
• Maintain logs and case management files to record contact, issues, and outcomes
• Preparing new students to arrive at advising appointments ready for academic planning, success tips, and coaching conversations.
• Attend academic and student support departmental meetings.
• Attend professional development and trainings sessions.
• Make recommendations to leadership regarding the elimination of barriers to student enrollment.
• Assist with Student Services events and activities

Minimum Qualifications:

* Bachelor's degree in an appropriate field from an accredited institution
* Working knowledge of office practices and procedures
* Excellent Customer service skills
* Outstanding organizational skills
* Strong interpersonal and written communication skills
* Ability to work in a dynamic student environment and with a diverse student population
* Ability to adjust to change, meet deadlines, and perform multiple tasks as needed
* Experience with MS Office and Google applications
* Commitment to the community college mission

Preferred Qualifications:

* Experience in a community college setting
* Experience coordinating programs with multiple stakeholders
* Experience with Higher Education Student Information System (SIS), preferably Oracle/Peoplesoft
* Master's degree in student services, higher education, or related field


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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