Enterprise Service Manager

Title: Enterprise Service Manager

Hiring Range: $110,000 - $133,000

Agency: VA Information Tech Agency

Location: VA Information Technologies

Agency Website: vita.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Virginia IT Agency is seeking a Service Manager to oversee the day to day operations and lifecycle management of services and solutions in Business Automation including Low Code Platforms and the Microsoft Power Platform Suite. This position will manage teams that provides secure, cost-effective and innovative solutions to Virginia Government entities. The successful candidate will require people leadership experience with an understanding of service management, license subscription models, chargeback scenarios, and remain abreast of evolving technologies and capabilities.

Minimum Qualifications

Experience with managing IT solution and service offerings.
Experience managing and motivating high performing technical staff.
Experience managing multiple vendors and the related contracts and SOWs.
Experience managing solution development and delivery.
Experience solving business problems with Information Technology.
Experience with SaaS, PaaS, and IaaS platforms.
Experience with or managing Microsoft M365, Azur.
College degree or equal experience.

Preferred Qualifications:

Experience creating statements of work to be executed by vendors.
Experience with licensing models and customer chargeback.
Hands on Technical Project Management experience.
Experience managing to IT standards such as SEC501, SEC525, NIST, etc
Experience working in or with State or other government entities

Special Instructions: 

RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your RMS account to check the status of your application for this position.

State applications and/or resumes will only be accepted as submitted online by 11:55 p.m. on the closing date through the state applicant tracking system. We will not accept applications, resumes, cover letters, etc. in any other format. Please refer to “Your Application” in your PageUp account to check the status of your application for this position.

The decision to interview an applicant is based on the information provided in the application and/or resume.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must attach the documents BEFORE the closing date for this position.

Our Commitment: The Virginia IT Agency is an equal opportunity employer. It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce. It is the policy of our agency to promote and increase the employment of individuals with disabilities (IWD’s) at all levels and occupations. Reasonable accommodations are available to persons with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Contact the Human Resources Department for further assistance.

VITA is a “Virginia Values Veterans” (V3) official certified state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we encourage you to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Contact Information:

Name: VITA Human Resources

Phone: 804-510-7300

Email: VITAhr@vita.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.