Facilities Coordinator

VCU Job Series - Sr Operations Specialist FM 1

At VCU, we Make it Real through learning, research, creativity, service and discovery - the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work.

Position Primary Purpose and General Responsibilities:

The Facilities Coordinator serves as a member of the USC&A Facilities and Operations
team and reports to the Assistant Director for Facilities and Operations. The position
supervises the operations of the Student Commons, Hunton Student Center, and Larrick
Student Center to ensure customer satisfaction and safety, and contributes to the
accomplishment of organizational goals. Under general supervision, the coordinator
ensures day-to-day functions and performs daily inspections to determine whether
facilities are operating in accordance with department standards. The Coordinator
assists with set up and breakdown of event spaces and troubleshoots technology
systems, such as computers, laptops, and sound devices. This position supervises
approximately 35 student employees and a graduate student worker, including hiring,
training, supervising, and development in collaboration with USC&A full time staff. This
role will work in partnership with campus partners and service providers to facilitate
solution-oriented engagement and facilities.

Minimum Hiring Standards:

•Bachelor’s degree and at least one year of experience in student center operations,
event management, hospitality/service industry or the student affairs field.
• Critical skills in event planning, knowledge of AV systems, facility management, staff
training and development
• Excellent oral and written communication skills
• Impeccable customer service skills
• Ability to demonstrate good judgment skills in making decisions which balance
customer benefit and facility/operational interests
• Ability to prioritize time and handle multiple projects simultaneously
• Ability to be detail oriented and meet deadlines
• Ability to interpret, communicate, and apply policies and procedures
• Ability to work independently and take initiative
• Ability to effectively work with a diverse population of students, parents, and staff
• Ability to troubleshoot, maintain, and recommend replacement of equipment
• Be an active, visible, and accessible member of a team and possess a solution-
oriented mentality.
• Ability to work some nights and weekends for events and travel between multiple
campuses

Preferred Hiring Standards:

• Master’s degree preferred in education, student unions/centers operational experience,
or hospitality management
• Experience with facility set up, maintenance, and emergency preparedness
• Ability to troubleshoot technology systems, such as computers, laptops, and sound
devices
• Must possess strong leadership, supervisory and managerial skills
• Experience in student employee training and development
• Demonstrated skill and experience in computer programs (Microsoft Word, EMS
Scheduling Software, WhenToWork, Crowdfind, Excel, & PowerPoint).