Family Services Specialist

FAMILY SERVICES SPECIALIST

DEPARTMENT HIRING SALARY RANGE: $55,134 - $75,542Depending on Experience/Education

This position is eligible for a sign on bonus dependent on education and experience.

JOB OPEN DATE: 9/26/2025

JOB CLOSE DATE: 10/12/2025

JOB DUTIES:

Has general knowledge of the policies and procedures of multiple benefit programs administered by the City of Suffolk Department of Social Services. 

ADDITIONAL RESPONSIBILITIES:

Respond to all walk-ins requesting information and referrals and telephone inquiries.

Manage the CPS/APS hotline to receive complaints and enter them into the OASIS system and PeerPlace.

Provide short term services for Learn Fare to address truancy issues with TANF recipients who are referred for noncompliance.

Receive referrals from CSA Coordinator, CPS, and Financial Services Workers for services/family stabilization.

Complete referrals on behalf of the clients to outside community resources for assistance 

Complete Homeless shelter referrals and assessments.

Provide Fire and Emergency Assistance to clients in need.

Receive, manage and ensure appropriate distribution when handling clients for the Holiday assistance.  

Position requires CPS/APS on-call responsibilities and disaster shelter duties in the event of local emergencies.

Tasks include screening clients and explaining multiple social work service programs, determining and pursuing necessary action to meet client needs, counseling clients, and providing or assisting in obtaining access to necessary human services assistance. Maintains various records and case files. Prepares required reports.

MINIMUM QUALIFICATIONS:

-Bachelor’s degree in a human services field or bachelor’s degree in any field plus two years of related human services experience.

-Requires a valid driver’s license.

-Tasks include screening clients and explaining multiple social work service programs, determining and pursuing necessary action to meet client needs, counseling clients, and providing or assisting in obtaining access to necessary human services assistance, assessing and making recommendations for improved work quality. Maintains various records and case files. Prepares required reports and performs other duties as assigned.

PREFERRED QUALIFICATIONS:

-Master’s degree in the Human Service field plus some work experience in related human services field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

-Prefer working knowledge of Child Protective Services and Adult Protective Services policies. Preferred candidates have completed required VDSS training for CPS and/or APS investigator trainings.

-Prefer working knowledge of adult case management practices and experience managing caseloads involving the elderly and other vulnerable adult populations.

SPECIAL REQUIREMENTS:

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results of the required checks and screenings.

SPECIAL INSTRUCTIONS TO APPLICANTS:

Applications are accepted online only through this posting. This website will provide a confirmation receipt when the application is submitted for consideration. Consideration for an interview is based solely on the information within the application. Please refer to your account for the status of your application and this position.

 CONTACT INFORMATION: 

Suffolk Department of Social Services - 135 Hall Avenue Suite B, Suffolk, VA  23434 or vdssjobs@suffolkva.us