FT College Enrollment Navigator

Title: FT College Enrollment Navigator

Agency: Southwest Virginia Community College

Location: Tazewell - 185

FLSA: Exempt

Hiring Range: $38,894 t0 $43,477

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Southwest Virginia Community College (SWCC) offers career-training programs in numerous technical, industrial, and medical fields at a reasonable cost, going so far as to even waive tuition for certain eligible students.  Located in Richlands, Virginia, SWCC offers associate degrees in such fields as business, education, general studies, liberal arts and science. These degrees are primarily intended for students who wish to transfer to a four-year university.  SWCC also has associate degrees that feature programs intended to lead directly to a career in fields such as Nursing, Radiography and Administration of Justice.

Southwest Virginia Community College, as a comprehensive institution of higher education, dedicates its services to area citizens. Believing that each person should be given an opportunity for continuing personal and intellectual development, the College assumes responsibility as a catalyst in the life of the individual and the community. Southwest provides citizens the means for improving skills, expanding knowledge, as well as cultural aesthetic and global awareness, and encouraging economic development and responsible citizenship

We are looking for an individual to join our team as a College Enrollment Navigator. This position serves a vital role by serving as a resource and providing guidance to prospective students and applicants.

Job duties include but are not limited to:

• Providing high-quality service allowing prospective student to successfully complete the college onboarding process. This means keeping students engaged from the first point of contact through registration by providing guidance and direction for prospective and new students and supporting them from the moment of first inquiry, decreasing the length of time spent from being interested in college to registered for college. This task is accomplished by monitoring prospective student and applicant progress throughout the enrollment process, responding to all questions/inquiries, providing information about Southwest VA Community College career and educational pathways and the enrollment process. The Enrollment Navigator collaborates with college colleagues to remediate barriers to prospective student enrollment, with the goal of enrolling a prospect within 24-48 hours of first inquiry.

• Embracing a holistic model of care and using the case management approach to new student onboarding

• Serving as the primary point of contact for a new student - decreasing fragmentation of services and providing quality care across a continuum of enrollment requirements

• College Enrollment Navigators are not expected to be all-inclusive content matter experts; however, they will have expertise in connecting with experts to allow for seamless onboarding. Enrollment Navigators will receive extensive training in the Culture of Care prior to meeting with students, a toolkit for on-the-job reference, and required ongoing professional development throughout the year.

• Analyze and make sound, informed, and well-considered recommendations on complex issues

• Maintain and meet deadlines and deliver high quality work product when managing multiple and competing priorities

• Multi-task and collaborate effectively as a member of a goal-oriented team

• Maintain effective interpersonal relationships within the division and with personnel from other College departments as well as third party entities

• Collaborate with enrollment services staff, academic advisors, program managers, department chairs, and other College partners

• Ability to work in a congenial and professional manner with students

• Build diversity, equity, inclusion, and student success

• Understanding of and commitment to open-access community college philosophy

• Culturally competent with experience working with diverse populations

• Travel between campuses may be required.

• Bachelor's degree in education, counseling, or related field or a comparable combination of education and work experience

• Basic understanding of credit and credential-based program coordination processes, policies, rules, and regulations

• Knowledge of effective, equity-minded, evidence-based practices and a culture of care within student services

• Knowledge and understanding of academic and workforce programs

• Knowledge of the policies, procedures, and regulations at the institutional, state, federal, and accreditation-level that impact post-secondary education

• Knowledge of higher education principles of shared governance

• Proficiency with Microsoft Office products, typing and web browsers

• Proficiency with a case management system

• Excellent written and verbal communication skills with ability to synthesize and present data to varied audiences

• Ability to maintain confidentiality with student and personnel information

• Skilled in interpersonal communication and conflict resolution

• Skilled in leading, developing, and managing personnel

• Skilled in managing projects and processes from idea through execution and evaluation
  
  
• Availability to work some evenings and weekends as needed

• Work experience in a higher education setting is preferred
• Knowledge of available financial aid and scholarship information
• Knowledge of PeopleSoft, Navigate and other educational technologies