Guest Engagement Associate #W0002

Title: Guest Engagement Associate #W0002

State Role Title: Retail Specialist I

Hiring Range: $20.00 per hour

Pay Band: 3

Agency: Gunston Hall

Location: Gunston Hall

Agency Website: https://gunstonhall.org

Recruitment Type: General Public - G

Job Duties

Gunston Hall is pleased to announce an opening for a part-time guest engagement associate at an unparalleled historic site on scenic Mason Neck in Fairfax County, Virginia.

In addition, Gunston Hall’s vast grounds and an inside rental space act as a historic venue available for private events including but not limited to: weddings, meetings, conferences, celebratory life events, and 2-3 large scale festival type programs. A 550 sq. ft. Museum Shop is in the Visitor Center. The shop sells a wide range of items for guests to purchase daily. To learn more, visit: www.gunstonhall.org

This role reports to the Guest Engagement Manager. The Guest Engagement Specialist position is centered around fulfilling the mission of Gunston Hall by providing exemplary customer service experiences and interactions with visitors to the property.

Minimum Qualifications

•Excellent customer service and communication skills
•Responsibility and trustworthiness.
•Ability to use a POS system.
•Ability to lift up to 25lb.
•Ability to work with staff in other departments and outside professionals.
•Knowledge of basic office procedures and equipment such as computers, telephone systems, audio-visual equipment, and cash registers.
•Ability to maintain an electronic calendar to schedule events.

Must be available to work a flexible schedule to include both weekdays, weekends and holidays.

Additional Considerations

Experience at a historic site or museum, or other position providing guest services preferred. Knowledge of event, hospitality, and/or tourism management, is preferred.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This is an hourly/wage position without benefits. Wage employees are limited to working on average no more than 29 hours per week (1,500 hours per year from May 1 – April 30).

This position posted on Thursday, July 9, 2026, and is currently open until filled. This position will be open for a minimum of five consecutive business days.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (804) 371-7401. Please include your name and the position number of the fax cover sheet.

All applicants are subject to a background investigation. The investigation may include: fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks requested by the hiring authority.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 804-225-2131 for assistance. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Equal Opportunity Employer

Contact Information

Name: Kimberly Crutchfield

Phone: 804-292-6542

Email: kimberly.crutchfield@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.