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Help Desk Analyst, Student Health and Wellness

Charlottesville

Help Desk Analyst, Student Health and Wellness

  • R0043844
  • Charlottesville, Virginia, United States
  • Information Technology
  • The University of Virginia
The University of Virginia's Department of Student Health and Wellness is seeking a Help Desk Analyst, The Help Desk Analyst provides consultative and technical support services to faculty, staff and students to ensure timely problem resolution, system/data access and optimal system performance. They provide support for desktop, mobile computing, and client/server technology. They address routine problems and use judgment in selecting among authorized procedures. They work under immediate supervision with minimal latitude for unreviewed actions/decisions, seeking assistance when guidelines are inadequate, significant deviations are proposed or when unanticipated problems arise. They have no direct reports, and their interactions are primarily within their work teams, although they may have interactions with assigned student, faculty, or staff clients.

Responsibilities include:
  • Provide technical support to the university community to resolve first tier common desktop software, hardware and communications issues in an efficient and timely manner.
  • Accurately document request history.
  • Triage and route second and third tier requests to the appropriate technical personnel.
  • Provide timely resolution of problem or escalation on behalf of the user by maintaining strong working relationships with IT professionals in areas such as network services, software systems engineering, and application development.
  • Provide high quality customer service through courteous and professional communication.
  • Support and maintain effective relationships with consistent follow-up and documentation.
  • Perform system upgrades and new system deployments when needed.
  • Provide basic application and system training for users.
  • Assist in the development of standard operating procedures and customer service guidelines.
  • In addition to the above job responsibilities, other duties may be assigned.


The salary for this position will be commensurate with experience and qualifications. The selected applicant will pass a background check and a health and drug screen. This is a full-time position with UVa benefits. Employees benefits package highlights include:
  • 22 days of paid time off, increasing with service; 13+ paid holidays each year, in addition to paid time off
  • Parental and Community Service Leave
  • Health plan with options to meet healthcare and financial needs
  • Retirement through the Virginia Retirement System
  • Tuition and professional development benefits
  • Employee wellness program featuring activities to earn up to $500/year.


MINIMUM REQUIREMENTS

Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline.
Experience: Less than one year of experience. Relevant experience may be considered in lieu of a degree.

APPLICATION PROCESS

Please apply through Workday , and search for R0043844 . Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents:

• Resume

• Cover letter

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA’s standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.A minimum of three is required. For information regarding the position or the application process, please contact Michele Jarman .

Preference will be given to applications received by January 31, 2023.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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