HR Reception & Records Coordinator

Title: HR Reception & Records Coordinator

Agency: J. Sargeant Reynolds Community College

Location: Henrico - 087

FLSA: Nonexempt

Hiring Range: $45,000 - $55,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population. 

The HR Reception & Records Coordinator serves as the primary front-line administrative contact for the Human Resources department and provides professional, welcoming, and responsive service to faculty, staff, applicants, students, visitors, and college administrators.

The position is responsible for coordinating the HR reception area, responding to routine HR inquiries, directing individuals to appropriate HR resources, maintaining official personnel records, processing and organizing employment documentation, and providing administrative support for employee lifecycle activities.

The HR Reception & Records Coordinator ensures that personnel records are accurate, organized, secure, confidential, and maintained in accordance with applicable records-retention requirements, college policies, VCCS requirements, and state and federal regulations.

The position works closely with HR staff and other college departments to support recruitment, onboarding, personnel transactions, employee separations, records management, HR reporting, and overall HR service delivery.

• Knowledge of general administrative and records-management practices.
• Basic knowledge of Human Resources terminology and employee lifecycle processes.
• Ability to maintain accurate and well-organized personnel records.
• Excellent attention to detail and accuracy.
• Strong customer-service skills.
• Ability to communicate professionally with individuals at all organizational levels.
• Ability to handle confidential and sensitive information with discretion.
• Strong computer, data-entry, and document-management skills.
• Ability to learn and effectively use HR information systems.
• Strong organizational and time-management skills.
• Ability to prioritize work and meet deadlines.
• Ability to identify discrepancies and obtain clarification when needed.
• Ability to work independently and as part of a collaborative HR team.
• Commitment to providing equitable, respectful, and professional service to the college community.

• Demonstrated experience providing administrative, records-management, customer-service, human resources, or related support.
• Demonstrated ability to maintain accurate records and appropriately handle confidential and sensitive information.
• Proficiency with Microsoft Office or comparable business applications.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Demonstrated ability to provide professional and courteous customer service.
• Demonstrated ability to manage multiple priorities and meet established deadlines.
• Demonstrated ability to establish and maintain effective working relationships with employees, managers, applicants, and members of the college community.

• Associate or bachelor’s degree in Human Resources, Business Administration, Office Administration, Public Administration, or a related field.
• Experience working in a human resources department.
• Experience working in higher education, government, or another public-sector environment.
• Experience using an electronic document-management system.
• Experience using an enterprise human resources information system.
• Knowledge of VCCS and/or DHRM policies and procedures.
• Experience supporting employee onboarding and/or recruitment activities.
• Experience with records-retention and document-management practices.