Human Services Assistant I-II

Hiring Range: $35,647.80 to Commensurate with relevant DSS experience, qualifications, and training.

Full Time or Part Time: Full Time

Additional Detail

Salary 

$35,647.80; Commensurate with relevant DSS experience, qualifications, and training.

Title Description 

Human Services Assistant I is the entry level in the occupational group for Human Services Assistants. Employees follow established guidelines, policies, and procedures while performing routine administrative tasks supporting and assisting agency clients while receiving close supervision from professional or administrative staff. 

The Human Service Assistant I is distinguished from the Human Services Assistant II by the latter‘s performing more technical activities requiring program knowledge in order to provide services and solve typical administrative and client-related issues.

Human Services Assistant II represents the full performance level in the occupational group for Human Services Assistants. Employees provide a variety of services while working in one or more program areas performing responsible administrative and technical work in support of agency clients. 

General Work Tasks 

Benefit/Services Programs:

• Front Desk – Customer Service Operations;
• Screener – Operates various computer systems to conduct searches for initial applications, renewals and re-certification and/or to update information;
• Scanner – Scans case documents into agency electronic filing system, and DMIS/VaCMS state system;
• Provides information and assists clients with completing applications, etc.;
• Answers incoming calls and responds to inquiries;
• Provides case management support to the Human Services Specialist staff;
• Prepares and mails correspondence;
• Provides information and referrals and verifies information as required for other community resources;
• Provides written and/or oral documentation regarding client contacts, verification letters, and other situations;
• Sets up case files, typing or labeling case files, and completing forms; 
• Assists in the preparation of periodic, special and other reports or projects;

Minimum Qualifications

The following criteria must be met and portrayed in application/resume in order to be considered for an interview.

Education and Experience

High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Working knowledge

• Agency’s computer systems and software; 
• Principles and processes for providing customer and personal services; 
• Human behavior and performance; 
• Individual differences in ability, personality, and interests; 
• Learning and motivation; 
• Mathematics. 

Some knowledge

• Regulations, policies, and procedures of the assigned program area as related to assisting the clients;
• Counseling terminology and practices.

Skills

• Operating a variety of automated office equipment to include laptop, scanner, calculator, fax, and copier; 
• Computer-driven word processing, spreadsheet, and graphics;
• File maintenance programs.

Demonstrated ability

• Read and interpret documents such as State and local policies and procedure manuals; 
• Prepare special reports and correspondence; 
• Communicate effectively both verbally and in writing; 
• Perform calculations; 
• Solve practical problems; 
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form; 
• Work well with others and resolve conflicts with employees, clients, and citizens; 
• Effectively apply acquired knowledge of human behavior and social functioning; 
• Recognize basic needs of clients; 
• Exercise good judgment, tact, and resourcefulness in meeting problems and situations; 
• Instruct clients in a variety of direct-care techniques; 
• Maintain confidential records and materials; 
• Plan, organize, and prioritize daily tasks; 
• Use correct spelling and basic grammar; 
• Interview and elicit needed information from clients.

Preferred Qualifications

• Previous work experience with Department of Social Services.
• Experience in VDSS/LDSS related software.
• Experience in Electronic Filing and Scanning of Documents. 
• Experience in Microsoft Word, Excel, Teams.
• Experience in Outlook Email & Calendars

Special Requirements:

• Valid Virginia driver’s license with driving record that meets agency standards.
• All applicants are subject to a DMV/driving record check and CPS and Criminal History Search. The investigation will include fingerprint check (State Police, FBI); employment verification; verification of education (relevant to employment); and other checks requested by the hiring authority.

Special Instructions to Applicants

• TELEWORK NOT AN OPTION
• Applications for this position must be submitted electronically through this website. Hard copies cannot be accepted. 
• This website will provide a confirmation of receipt when the application is submitted for consideration. 
• Consideration for an interview is based solely on the information provided. Refer to your online account for the status of your application and this position. 

Agency Address

17100 Monument Circle, Suite A, Isle of Wight, Va 23397

In Person Interview Address for GPS – 17100 Monument Circle, Windsor, VA 23430