Human Services Assistant III – Benefits

Full Time or Part Time: Full Time

Additional Detail

Employer Description 

VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizen have access to best services and benefits available to them.

Gloucester Department of Social Services is seeking to fill an entry level position within the Benefit Programs Unit. This position plays a critical role in ensuring the effectiveness of the unit.

Responsibilities include but are not limited to the following:

• Researching documents and databases
• Scanning in a variety of documents related to entitlement programs
• Read and interpret documents related to entitlement programs
• Organize and file documents so that the documents are accessible to staff
• Screen and assign applications to Benefit Programs staff
• Verify information needed to process applications
• Assist clients with completing applications and answering general questions regarding benefit programs
• Process returned mail
• Work with numerous staff requesting assistance and prioritizing work assignments
• Work both independently and cooperatively with a team
• Provides support to the Administrative Unit to include assisting with front desk duties
• Shelter duty – When activated by the County Administrator, must be willing to work in the community emergency shelter

Hiring Range: $40,538 (May be higher depending on qualifications and years of experience)

Minimum Qualifications

• Possess a high school diploma
• The ability to provide customer service to the general public
• Operate a variety of automated office equipment to include a computer as well as calculator, fax/copier, and scanner 
• Organize and maintain a paper file system
• Demonstrate the ability to communicate effectively both orally and in writing
• Organize and prioritize own work schedule
• Accept direction and follow established procedures
• Make screening decisions based upon specific criteria
• Ability to complete basic math skills
• Read and interpret documents submitted by the customers 
• Ability to work independently as well as in a team environment

Preferred Qualifications

• Proficient in Microsoft Office
• Experience using Virginia Department of Social Services software to include VaCMS, SPIDeR and MMIS
• Demonstrate the ability to maintain confidential information
• Establish and maintain electronic case records
• Ability to work in a fast-paced environment handling duties assigned by a supervisory team that requires multitasking.

Special Requirements 

• Applicants are subject to a Criminal History Background search, including an FBI Fingerprint Background search, Central Registry search, DMV/driving record check
• All offers of employment are contingent upon satisfactory results of the required checks and screening.

Special Instructions 

• Applications for this position must be submitted through this website.    Mailed, emailed, faxed, or hand delivered applications will not be accepted.
  
  Consideration for an interview is based solely on the information within the application.
• APPLICANT MUST INCLUDE COMPLETE WORK HISTORY WITH DETAILED JOB DUTIES OR TASKS.
• If applicable, include periods of unemployment.

This website will provide a confirmation receipt when the application is submitted for consideration.