Human Services Program Consultant

Title: Human Services Program Consultant

State Role Title: Prog Admin Specialist II

Hiring Range: $86,744 - $92,927

Pay Band: 5

Agency: Virginia Department of Health

Location: Dept of Health

Agency Website: vdh.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Clinical Consultant Specialist (Registered Nurse) will provide expert guidance, support, and educational resources to families of children diagnosed with congenital cytomegalovirus (cCMV). This role is central to the PPILLS grant’s objectives of improving family-centered care, conducting targeted surveys, and collecting data to inform programmatic strategies. The Specialist will work collaboratively with clinical teams, public health personnel, and research staff to ensure families receive comprehensive support and accurate information regarding cCMV management, developmental monitoring, and available interventions.

Provide individualized clinical support and guidance to families of children diagnosed with cCMV.
Assist families in navigating medical, developmental, and social service systems. Monitor and follow up on children’s care plans, referrals, and interventions. Design, administer, and manage surveys for families to capture experiences, outcomes, and service utilization. Ensure surveys are conducted ethically, confidentially, and according to research protocols. Track survey completion and follow up with families as needed. Partners with physicians, audiologists, social workers, and other providers supporting cCMV-affected families. Coordinate care and share information to ensure continuity and quality of services. Build and maintain relationships with community organizations, and early intervention programs. Access, review, and extract relevant clinical data from medical records to support follow-up and program reporting. Maintain accurate documentation of interventions, referrals, and family contacts. Track each child’s ongoing care and follow up on missed appointments, developmental screenings, and therapy referrals.
Identify barriers to care and develop strategies to overcome them. Provide families with educational materials and resources regarding cCMV, treatment options, and early intervention strategies. Train and consult with clinical staff and stakeholders on best practices for family-centered cCMV care. Assist in collecting, organizing, and analyzing program data to meet grant reporting requirements. Participate in team meetings to discuss outcomes, share insights, and improve program processes. Stay current on cCMV research, early intervention strategies, and best practices in family-centered care. Recommend and implement quality improvement initiatives based on family feedback and program data.


This a restricted position, which is solely funded by the CDC-Pregnant People Infant Link Longitudinal Surveillance. The availability of funding is scheduled for review annually and periodically thereafter. Continued employment is contingent on the continued availability of funds.

Minimum Qualifications

• Ability to maintain confidentiality and handle sensitive patient information in accordance with legal and ethical standards.
• Ability to apply pediatric clinical knowledge to evaluate and interpret medical records for completeness and accuracy.
• Excellent organization & presentation skills; strong networking abilities & communication skills
• Knowledge of medical terminology, diagnostic procedures, treatment protocols, and clinical documentation standards relevant to pediatric populations.
• Familiarity with electronic health records (EHR) systems, medical record abstraction processes, and healthcare data collection guidelines.
• Comprehensive knowledge of pediatric nursing principles, including growth and development, common pediatric conditions such as cCMV and hearing loss
• Skilled in accurately reviewing, interpreting, and abstracting clinical data from medical records with strong attention to detail.
• Licensed Registered Nurse with clinical experience in pediatric nursing (e.g., hospital, clinic, or public health setting).

Requires licensure as an RN in Virginia or compact state. If a new graduate, must obtain RN license within 90 days of the date of hire or subject to termination per the regulations governing the practice of nursing.

Additional Considerations

• Understanding of regulatory and compliance requirements, including HIPAA and quality assurance standards for medical data handling
• Travel may be required
• Time management and organizational skills to handle multiple case follow-ups and meet deadlines.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position. Supplemental questions are encouraged to be answered in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Contact Information

Name: Tomica Gregory

Phone: 804-814-9684

Email: tomica.gregory@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.