Under the direction of the Unit Head, the Interlibrary Loan Assistant will:
-Provide excellent customer service to a diverse community, explaining ILL policies and procedures.
-Monitor and respond to ILL e-mail inquiries, route inquiries to the appropriate staff when necessary,
-Search bibliographic citations in the library’s ILS and discovery systems, Library A-Z List, OCLC, RapidILL, and other sources to fulfill Virginia Tech patron’s requested materials.
-Search bibliographic information from VA Tech’s e-journal databases; download and deliver PDF of articles to the customer by their preferred delivery method.
-Determine the need for required copyright fees and purchase copyrighted, embargoed, and ahead of print articles from the Reprints Desk or Get It Now services.
-In the absence of staff and student assistants, provide additional support with borrowing, lending, and document delivery processes. Assist with processing UPS shipments.
-Assist with scanning articles/chapters from Newman print collections. Process and electronically deliver scanned articles for Virginia Tech patrons and other libraries/businesses.
- Experience working with the public and customer service, explaining and applying policies and
- Demonstrated excellent communications, organizational, and interpersonal skills to communicate and organize correspondences to diverse community.
- Demonstrated experience searching collections records using an ILS, Library Discovery Service, and academic electronic resource databases.
- Demonstrated knowledge of library practices/procedures and operations, including knowledge of Library of Congress classification.
- Demonstrated good problem solving and investigative skills.
- Good computer and software skills, including Microsoft office applications such as Word and Excel, in addition to Google applications such as Google Drive, Docs, and Sheets
- Demonstrated work experience with accuracy and attention to detail with minimal supervision.
- Interlibrary Loan experience in an academic library.
- Experience working with the Koha ILS, OCLC WorldCat, RapidILL, and ILLiad.
- Knowledge of CONTU Guidelines, to fair use, and copyright law (title 17 U.S. code).
- Experience working with scanner equipment/software.
- Working knowledge and experience with academic library ejournal/ebook database resource tools.
- Knowledge of UPS and USPS shipping procedures.
$14.31 - $15.00 depending on experience and qualifications
The University Libraries at Virginia Tech is committed to building a culturally diverse community and strongly encourages applications from women and minorities. We are committed to mentoring and establishing safe spaces, both physical and virtual, where employees from current and historically minoritized groups can thrive.
The members of the University Libraries at Virginia Tech strive individually and collectively to create, sustain, and share inclusive ways of knowing in conscientious community with each other and all the people we serve in every space we shape. In keeping with our Aspirational Identity and the Virginia Tech Principles of Community, the University Libraries commits to build and maintain enduring climates of mutual care, respect, and responsibility.
About Virginia Tech
Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.
Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.
If you are an individual with a disability and desire an accommodation, please contact Rebecca Osborne at firstname.lastname@example.org during regular business hours at least 10 business days prior to the event.
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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