IT Digital Application Services Manager, Position No. 03645

Title: IT Digital Application Services Manager, Position No. 03645

State Role Title: Info Technology Manager I

Hiring Range: $135,000 - $155,250

Pay Band: 6

Agency: Department of Motor Vehicles

Location: IT SERVICES

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

The Virginia Department of Motor Vehicles is hiring for an IT Digital Application Services (DAS) Manager for a position within its IT Services Administration at our headquarters location in Richmond, VA. 

The IT DAS Manager is a leadership role responsible for directing a team of IT professionals in the complex development, maintenance, and enhancement of software applications. This role covers a broad spectrum of responsibilities, from technology planning and strategic direction to overseeing the full software development lifecycle, ensuring that all stages from user requests and defining business objectives to data modeling, requirements analysis, coding, deployment, and post-implementation review are effectively executed.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Experience in
-Enterprise content management (ECM) and workflow concepts (document capture, indexing, retention, search, audit trails, routing)
-OnBase platform capabilities (workflows, forms, document types, queues, security, integrations)
-RPA fundamentals (bot design, orchestration, exception handling, monitoring, ROI identification)
-Microsoft Dynamics and Power Platform (Power Apps, Power Automate, Power BI; integration patterns)
-SDLC practices across Agile and waterfall (requirements, design, development, testing, deployment, support)
-QA/testing strategies (test planning, automated testing concepts, UAT coordination, defect triage)
-IT service management and operational support practices (incident/problem/change; release readiness)
-Security, privacy, accessibility, and compliance considerations for government systems
-Leading multi-disciplinary teams (PM/BA, developers, QA).
-Stakeholder management, facilitation, negotiation, and executive-ready communication
-Process improvement and automation discovery including value-stream mapping, pain-point analysis
-Coach and develop staff while fostering a high-performing, service-oriented team culture

Additional Considerations

•Familiarity with DMV applications, CSS, and an understanding of DMV regulatory compliance.
•In-depth knowledge of VITA security standards (SEC509), ensuring systems meet information security requirements.
•Experience with Oracle, ADABAS, NATURAL, VB, and other technical platforms, along with proficiency in software distribution and remote communications.
•PMP or PMI-ACP, Certified ScrumMaster (CSM) / PSM, or equivalent Agile delivery certification
•Lean Six Sigma (Yellow/Green Belt) for process improvement (preferred)

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: 804-367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.