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IT Process Improvement Lead


IT Process Improvement Lead

  • R0042556
  • Charlottesville, Virginia, United States
  • Information Technology
  • The University of Virginia
The College and Graduate School of Arts and Sciences (A&S) seeks applicants for an IT Process Improvement Lead (Business Systems Analyst 3) to manage technical process improvement initiatives across the A&S enterprise. Reporting directly to the Director of Analytics and IT Support, this position will collaborate closely with team members across the Dean’s Office and departments to better understand and address process inefficiencies. To enable improvements, this position will work directly with our software development and analytics teams to help prioritize and track progress on projects across our IT portfolio. To succeed in this role, you will need to be strategically minded, organized, analytical, customer focused and a strong communicator. We promise that you will have work-life flexibility and be part of a community that values diversity of thought in an equitable and inclusive workplace. Sound interesting? Read on to see other details of the position, and if your curiosity is piqued, please apply!

Review of applications begins December 5th 2022, position will remain open until filled.

This position will not sponsor applicants for work visas. The University will perform background checks on all new hires prior to employment.

This is an exempt level, benefited position.

For more information on the benefits at UVA, visit hr.virginia.edu/benefits.


Education: Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline
Experience: At least three years of experience. 7 years of relevant experience may be considered in lieu of a degree.
Licensure: None


  • Experience in Lean Process Improvement, Six Sigma, Agile Methodologies (Scrum, Kanban, PMI-ACP, etc)
  • Experience managing agile software projects in tools such as Azure Devops, Jira or other task tracking software
  • Ability to create and maintain project documentation in tools such as Confluence, Smartsheet, SharePoint and Office365
  • Candidate must have excellent communication skills and a proven customer service mindset
  • Candidate must have successfully managed process improvement/project management activities in a professional setting
  • Candidate must demonstrate a commitment to professional development and a learning mindset
  • 5+ years of experience

Job Duties

Process Improvement

  • Organize sessions with stakeholder groups across Arts and Sciences and the University to identify, document and prioritize process improvement initiatives
  • Implement change management processes and oversee change management activities

Project Management

  • Develop and manage key project artifacts (Project Charter, User Stories, Business Process Diagrams, KPIs, etc)
  • Work with developers to document, estimate and track implementation progress
  • Facilitate capacity discussions, prioritization and timely completion of use cases across the Dean’s Office Administrative areas

System Configuration

  • Assist with configuration tasks in Microsoft Power Platform, SharePoint Lists and Smartsheet.com
  • Design, develop and maintain security architecture for data access and business process flows

To Apply:

Please apply through Workday, and search for R0042556 . Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents:

• CV

• Cover letter

Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.

References will be completed via UVA’s standardized process Skill Survey. A total of five references will be requested via SkillSurvey during the final phase of the interview process.

For questions about the application process, please contact Bill Crane, Academic Recruiter at xer5ff@virginia.edu

For more information about UVA and the Charlottesville community please see http://www.virginia.edu/life/charlottesville and https://embarkcva.com/.

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.


Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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