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IT Support Specialist

Charlottesville

IT Support Specialist

  • R0043211
  • Charlottesville, Virginia, United States
  • Information Technology
  • The University of Virginia
The Information Technology Support Specialist performs analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required; installs new hardware and software and maintains existing components; trains end users in the use of equipment and software; performs general maintenance tasks; troubleshoots and resolves issues with user devices and peripheral equipment located throughout the organization; prepares progress reports for all work performed; evaluates products for compatibility, expandability, and ease of use and support; recommends to management the support or nonsupport of evaluated products .

  • Analyze current and proposed departmental/user hardware and software systems; develop and maintain complex systems for the various constituencies within the unit.
  • Review proposals which consist of objectives, scope, and user expectations; gather facts, analyze data, and prepare proposal synopses comparing alternatives in terms of cost, time, and availability of resources; recommend courses of action. Review, evaluate, and recommend solutions for hardware and software acquisitions.
  • Analyze and solve problems on complex computer applications and systems for students, faculty, and staff; provide a wide range of in-depth technical assistance to departmental user support staff. Write structured programs, as appropriate, using technologically current programming languages.
  • Provide individual and/or group instruction and training to students, faculty, and/or staff on computer technologies.
  • Provide technical support for research and development initiatives and for the implementation of new technologies.
  • May serve as project leader for technology projects with large scope and university-wide impact, directing and integrating the work of other staff.
  • Follow proper procedures related to secure computing, account maintenance and purchasing.
  • Maintain accurate documentation to support these efforts.
  • In addition to the above job responsibilities, other duties may be assigned.


If Interested in more information please contact Bill Crane at xer5ff@virginia.edu Senior Academic Recruiter

MINIMUM REQUIREMENTS:

Education: High School degree or equivalent required. Bachelor's degree in Computer Science, MIS, Computer Engineering or related discipline preferred.

Experience: At least three years of experience. Relevant experience may be considered in lieu of a degree.
Licensure: None

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

To Apply click link below:

https://uva.wd1.myworkdayjobs.com/UVAJobs search R0043211 IT Support Specialist

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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