IT Support Technician

The Virginia Tech National Security Institute is seeking applicants for an IT Support Technician to provide operations support to the quickly growing Institute. The successful candidate will be a detail oriented individual, have strong problem-solving skills, and be able to execute a diverse set of tasks with limited direction. Additionally, this person will have strong interpersonal skills to communicate with other personnel in the Institute. This position reports to the Director of IT. The institute conducts research that primarily focuses on supporting the national security community, and therefore US citizenship is required for this position.

• Strong problem solving skills, and the ability to execute tasks with limited direction.
• Demonstrated technical ability to troubleshoot complex hardware and software issues with desktops, laptops, and servers.
• Experience using Microsoft Windows OS and applications such as Microsoft Office, Matlab, adobe acrobat, Office 365, MacOS, PowerShell, basic Linux commands, etc.
• Experience with OS deployment and configuration tools such as Microsoft MDT and Ansible.
• Experience with Active Directory and User account provisioning and permissions.
• Knowledge of fundamental networking concepts (tcp/ip, vlan, etc).
• Ability to multitask and work in a dynamic team environment.
• Fluency with digital collaboration tools such as M365 email, MS teams, zoom, and electronic calendars.
• Effective communication skills.
• Ability to lift and move up to 50lbs.

• An earned B.S. or B.A. degree or equivalent experience in an IT related position.
• Moderate to advanced experience working in a unix/linux environment i.e. shell scripting, ansible playbook composition, working in VIM, etc.
• Experience with technical writing, particularly in engineering or the sciences.
• Experience providing administrative support in an academic environment.

4

Restricted

45,000 - 55,000

01/31/23

Due to the nature of our work, applicants must be US citizens.

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.