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IT Support Technician

Information Systems / Technology

Blacksburg

IT Support Technician

  • 524172
  • Blacksburg, Virginia, United States
  • VTNSI
  • Information Systems / Technology
  • Staff
  • Virginia Tech University

Job Description

The Virginia Tech National Security Institute is seeking applicants for an IT Support Technician to provide operations support to the quickly growing Institute. The successful candidate will be a detail oriented individual, have strong problem-solving skills, and be able to execute a diverse set of tasks with limited direction. Additionally, this person will have strong interpersonal skills to communicate with other personnel in the Institute. This position reports to the Director of IT. The institute conducts research that primarily focuses on supporting the national security community, and therefore US citizenship is required for this position.

Required Qualifications

• Strong problem solving skills, and the ability to execute tasks with limited direction.
• Demonstrated technical ability to troubleshoot complex hardware and software issues with desktops, laptops, and servers.
• Experience using Microsoft Windows OS and applications such as Microsoft Office, Matlab, adobe acrobat, Office 365, MacOS, PowerShell, basic Linux commands, etc.
• Experience with OS deployment and configuration tools such as Microsoft MDT and Ansible.
• Experience with Active Directory and User account provisioning and permissions.
• Knowledge of fundamental networking concepts (tcp/ip, vlan, etc).
• Ability to multitask and work in a dynamic team environment.
• Fluency with digital collaboration tools such as M365 email, MS teams, zoom, and electronic calendars.
• Effective communication skills.
• Ability to lift and move up to 50lbs.

Preferred Qualifications

• An earned B.S. or B.A. degree or equivalent experience in an IT related position.
• Moderate to advanced experience working in a unix/linux environment i.e. shell scripting, ansible playbook composition, working in VIM, etc.
• Experience with technical writing, particularly in engineering or the sciences.
• Experience providing administrative support in an academic environment.

Pay Band

4

Appointment Type

Restricted

Salary Information

45,000 - 55,000

Review Date

01/31/23

Additional Information

Due to the nature of our work, applicants must be US citizens.

The successful candidate will be required to have a criminal conviction check.

 

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Sue Kass at sjkass@vt.edu during regular business hours at least 10 business days prior to the event.

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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