Multi-Media Classroom Support Specialist - MCV Campus

The Academic Technologies Team has an exciting new opportunity for a Multi-Media Classroom Support Specialist to join the team!

At Virginia Commonwealth University (VCU), we Make it Real through learning, research, creativity, service and discovery - the hallmarks of the VCU experience. A premier, urban, public research university nationally recognized as one of the best employers for diversity, VCU is a great place to work. It’s a place of opportunity, where your success is supported and your career can thrive. VCU offers employees work flexibility, a generous leave package, career paths for advancement, competitive pay, and an opportunity to do mission-driven work. To explore our benefits further, please visit https://hr.vcu.edu/current-employees/benefits/university-and-academic-professional-benefits/.

Position Summary

To provide “Front Line” operational and technical support on the VCU Medical Campus to include but not limited to, multimedia systems and applications installation and support, faculty and staff training, asset management, and statistical reporting for Media Support Services. The support of these systems and services facilitates the university’s quest to meet the instructional, research, and training efforts and to produce high-quality learning spaces that improve graduation rates and graduate success in the workforce.

Minimum Qualifications

• Must have a strong customer service background.
  
• Must have a working knowledge of classroom multimedia technologies such as AV control systems, projectors, web-based conferencing hardware, audio system components, and presentation resources.
  
• Ability to troubleshoot functionality and signal path issues in multimedia AV systems
  
• Working knowledge of common software applications for word processing, multi-media presentations, and collaboration.
  
• Effective interpersonal skills; demonstrated ability to work with people.
  
• Self-motivated.
  
• Demonstrated ability to communicate clearly both orally and in writing with both technical and non-technical persons who use classroom and presentation equipment.
  
• Ability to work on various projects at any one time, rapidly respond to and solve problems as they come up, and complete an assigned task on time.
  
• Avixa CTS Certification. If not a current CTS holder, it will be required within 6 months of hire.
  
• Demonstrated experience fostering a diverse and inclusive environment and an expressed commitment to do so while at VCU
  

Preferred Qualifications

• Associate Degree in Computer Science, Information Systems, or a related field or equivalent experience.
  
• Experience with training users of multimedia AV classroom systems.
  
• Knowledge of video and audio network transmission such as video conferencing, video streaming, and lecture capture.
  
• Experience installing AV systems in a professional environment held to AV industry standards.
  
• Experience configuring and troubleshooting ethernet communication network devices and cable terminations.
  
• Experience configuring and troubleshooting Crestron Digital Media, and control systems.
  
• Experience configuring Audio Digital Signal Processors (DSPs) and audio over ethernet systems such as Dante.
  
• Experience with reporting, asset management, work effort documentation, and data collection/management
  
• Associate Degree in Computer Science, Information Systems, or a related field or equivalent experience.