Office Services Specialist

Title: Office Services Specialist

State Role Title: Admin and Office Spec II

Hiring Range: $38,192 - $43,611

Pay Band: 2

Agency: Virginia Department of Health

Location: HAMPTON HQ

Agency Website: https://www.vdh.virginia.gov/hampton-peninsula/

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Health (VDH) is dedicated to protecting and promoting Virginia's health. It is made up of a statewide central office in Richmond and 32 local health districts.

As part of the Virginia Department of Health, Hampton and Peninsula Health Districts (HPHD) are two health districts serving the residents of the Cities of Hampton, Newport News, Poquoson, Williamsburg, and the Counties of James City and York.

The Hampton and Peninsula Health Districts are focused on four key pillars to create a sustainable and engaged workforce:

1. Workforce Development and Training
2. Culture and Climate
3. Community Engagement and Partnerships
4. Communication and Openness

Through these pillars, we aim to achieve our mission of becoming the healthiest districts in the state and better serve our communities. Apply and join the Virginia Department of Health's efforts to become the healthiest state in the nation.

Are you customer service driven and detail oriented?

If so, then the Hampton Health Department is seeking to fill multiple Office Service Specialists. These Office Service Specialists will show excellent interpersonal skills to work in a fast-paced environment for the Clinical Administrative Team. These positions will provide administrative support to multiple areas including, but not limited to, Registration, Clinical Services, Immunizations, Medical Records, Communicable Diseases, Nursing Home Screening, and Maternal Child Health. The successful candidate(s) will be part of a multi-disciplinary team responsible for providing exceptional customer service to clients of the Hampton Health District.

Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties may include: routine office and administrative responsibilities, scheduling meetings, data entry, routine transactions, preparing correspondence, maintaining records, ordering supplies, and answering questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division, or resource, and explains established procedures and practices. A valid State Driver’s License is required to operate a state vehicle or if operating a personal vehicle conducting business on behalf of the agency (mileage reimbursed for work-related travel).

The Virginia Department of Health offers 12 paid holidays, medical, dental, vision and life insurance, retirement plans (including 401a Cash Match and 457 Deferred Compensation Plan) as well as sick, family/personal, and annual leave!

Minimum Qualifications

• Knowledge of office and administrative principles and practices
• Working knowledge of word processing and spreadsheet software applications
• Ability to interpret and follow established procedures and guidelines
• Ability to communicate effectively with internal and external customers, verbally and in writing
• Considerable skill in the operation of standard office equipment

Additional Considerations

N/A

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.

Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.

It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.

If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.

As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!

Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.

Contact Information

Name: HPHD Human Resources

Phone: 757.594.8045

Email: HPHD.HR@vdh.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.