Online Grants Management Systems Support Specialist

Title: Online Grants Management Systems Support Specialist

State Role Title: Info Technology Specialist II

Hiring Range: The anticipated starting salary range is $72,000 to $82,000.

Pay Band: 5

Agency: Dept of Criminal Justice Svcs

Location: Dept of Criminal Justice Serv.

Agency Website: www.dcjs.virginia.gov

Recruitment Type: General Public - G

VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES ADVERTISEMENT
ROLE TITLE: Information Technology Specialist II      
Working Title: On-Line Grants Management System Support Specialist     
Pay Band: 5    
Position #: 00382  

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time On-Line Grants Management Support Specialist in Richmond, Virginia. This position supports the Division of Finance and Administration. The selected incumbent will be required to work in the office, with the eventual potential for one day of telework. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us!

What you will do:
● Provide support and act as the primary contact for issues related to the On-Line Grants Management System (OGMS).
● Provide business/system analyst support for OGMS.
● Manage OGMS system integration with programs such as Cardinal, SAM.gov, and electronic signature systems.
● Provide problem management, troubleshooting and escalations to resolve customer problems.
● Work with third party vendors to ensure problems are resolved in a timely manner.
● Complete incident resolution at the highest levels of customer service.
● Manage and monitor customer OGMS issues using helpdesk tools. Support may be over email, the phone, in person.
● Provide management with recommendations for systems and process improvements.
● Assist in testing and training of new software versions.
● Train on third party software to assist staff with configuration changes and other maintenance needed through the system.
● Create and manage how-to manuals and videos to assist users with learning the system.     

Minimum Qualifications

What the ideal candidate must possess:
● Experience with user-requested assistance tracking and reporting tools, customer services processes, procedures, and practices.
● Excellent customer service skills with a Customer First attitude.
● Experience troubleshooting hardware and software issues and communicating solutions to staff/customers.
● Ability to communicate with customers in lay terms regarding technology needs both orally and in writing with individuals and groups.
● Working knowledge of Microsoft Office Suite to include but not limited to Word, Excel, Internet, and e-mail software.
● Attention to detail is critical.
● Working knowledge of basic system commands to be able to troubleshoot problems and respond.
● Experience writing, editing, and revising training manuals.
● Experience providing training.
● Ability to think strategically and cross culturally and independently implement new initiatives and projects.
● Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested.     
● Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.
● Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Additional Considerations

Experience collaborating with third party vendors to ensure problems are resolved in a timely manner.

Special Instructions

Interview candidates may be required to demonstrate the skills and abilities necessary for satisfactory performance of work. The candidate selected for the position must successfully complete a criminal background investigation and complete and submit a Form I-9 (Employment Eligibility Verification) which will be entered into the Federal E-Verify system to confirm identity and work authorization. The individual may also be responsible for submitting an annual Statement of Personal Economic Interest. In addition, the selected candidate who begins original employment or re-employment in this position must serve a 12-month probationary period effective from the date of employment. The anticipated starting salary range is $72,000 to $82,000 plus the state’s benefits package.

Applications for this position are only accepted electronically through the Commonwealth of Virginia’s Electronic Recruitment System at https://www.jobs.virginia.gov/home. All applications should be submitted by 11:55 pm on August 4, 2025. The application and supplemental questions must be completed in a comprehensive manner and reference any pertinent knowledge, skills, and abilities as well as any previous experience that relates to the position. Fax, email, or mail applications will not be accepted. Résumés and cover letters may be attached to the online application.

The Virginia Department of Criminal Justice Services is an Equal Employment Opportunity employer. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any accommodations in order to participate fully in our recruitment experience. Contact us at (804) 225-4399 to notify us of any needs related to completing the job application. AmeriCorps, Peace Corps, and other National Service Alumni are encouraged to apply. The Department also encourages and invites veterans to apply.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to your account at https://www.jobs.virginia.gov/home for the status of your application and this position.

Contact Information

Name: Nicole Harris

Phone: (804) 786-9469

Email: nicole.harris@dcjs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.