Operations Associate

The McIntire School of Commerce invites applications for an Operations Associate to provide administrative coordination to and support the logistics of the McIntire Help Desk. The Operations Associate will primarily provide administrative support to the McIntire Help Desk mainly by directing student workers and managing purchasing and other logistical requests, but will occasionally provide basic technical support to McIntire users. Training will be provided for all technical responsibilities. This position will report to McIntire’s Director of IT Operations and will coordinate with other members of the IT department on a regular basis.

About the School: The University of Virginia is one of the highest ranked public universities in the United States, and the McIntire School of Commerce ( www.commerce.virginia.edu ) awards a Bachelor of Science in Commerce, and Master of Science degrees in the Management of Information Technology, Business Analytics, Commerce, Accounting, and Global Commerce. McIntire is recognized for excellence and innovation in undergraduate and graduate business education and scholarship. The McIntire School is dedicated to educate and inspire students to become visionary leaders who shape global business with integrity, purpose, intercultural fluency and a fundamental understanding of how commerce can contribute to the common good for all. We are committed to a policy of equal opportunity for all persons and welcome diversity in all forms.

What you will do:

Administrative duties

• Manage a team of 8-10 Help Desk student workers - set their schedules, approve time cards, provide training, and work with Help Desk manager to hire/fire student workers as needed
  
• Work with UVA Facilities Management on all requests for new or replacement door keys at the School; ensure the Help Desk has an appropriate stock of replacement/spare keys at all times
  
• Manage all purchasing requests for the McIntire IT Operations group, using an assigned UVA purchasing card and/or the purchase order requisition process
  
  • Work with the McIntire business office to ensure purchases are properly reconciled
    
• Fill out service request forms with UVA Information Technology Services (ITS) as directed
  
• Edit technology and facility content on the MyMcIntire employee/student “portal” as directed
  
• Manage communications to the McIntire community (using digital signage, mass email, or other approved tools) as directed
  
• Perform other admin duties as assigned
  
  

Technical responsibilities

• Provide occasional coverage at the McIntire Help Desk (via email, phone, or in person)
  
• Create tickets in response to user requests, following provided guidelines
  
• Perform basic troubleshooting and tech support, following the provided training materials
  
  • This could include password assistance, wifi connection help, email configuration, Zoom troubleshooting, etc.
    
  • Where possible, assist users in finding self-service information on the MyMcIntire portal relevant to their request
    
  • Escalate to other McIntire IT or UVA ITS channels of support as needed
    

Qualifications:

• High School diploma, with at least one year of relevant experience
  
• Must have experience using Microsoft Office (Outlook, Word, Excel, PowerPoint)
  
• Must have excellent verbal and written communication skills
  
• Must be comfortable using technology and learning new systems
  
• Must be detail-oriented with strong organization skills, and must have the ability to manage multiple tasks in a busy environment
  
• Strong customer-service orientation and professionalism, and a commitment to building collaborative and highly productive relationships with multiple stakeholders (staff, students, employers, faculty, and alumni)
  
• Preference will be given to candidates with previous experience supervising student workers or fulltime employees
  
• Preference will be given to candidates with previous UVA experience
  

Anticipated hiring range: $18.00 - $21.50 / hour

The selected candidate will be required to complete a background check at the time of the offer per University Policy.

TO APPLY:

Please visit UVA job board: https://uva.wd1.myworkdayjobs.com/UVAJobs and search for "R0043102"

Complete an application online and attach:

• Cover letter to include your interest, knowledge, skills, abilities or experience related to the position as well as your interest, knowledge, skills, abilities, or experience that support excellence through diversity, equity, and inclusion (Inclusive Excellence - Statement Guidance for applicants can be found here, https://eocr.virginia.edu/Contribution-IE-Applicants )
• Resume or CV

PROCESS FOR INTERNAL UVA APPLICANTS: Please apply through your Workday Home page, search “Find Jobs”

***Please note that you MUST upload ALL documents into the CV/Resume box. Applications that do not contain all of the required documents will not receive full consideration. ***

For questions about the application process, please contact Rhiannon O’Coin, Senior Academic Recruiter, rmo2r@virginia.edu

For more information about UVA and the Charlottesville community please see www.virginia.edu/life/charlottesville and https://embarkcva.com/

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.