Patron Services Assistant

Title: Patron Services Assistant

State Role Title: Instructor

Hiring Range: Based on qualifications & experience

Pay Band: UG

Agency: Virginia Military Institute

Location: Virginia Military Institute

Agency Website: www.vmi.edu

Recruitment Type: General Public - G

Job Duties

The Patron Services Assistant serves as the public face of Preston library by staffing the circulation/service Desk. This position assists VMI cadets, faculty and staff, as well as the public, to check out library materials; to use library services, spaces and technology; and to find their way around the building and the VMI Post.

This position reports to the Head of Circulation.

Work Hours:
• This is an hourly position with a maximum of 750 hours per year. Expected hours are Monday, Wednesday and Friday 4:00 p.m. to 7:00 p.m. and more extensive hours during the summer months as possible.

Essential Job Duties:
• Performs recurring circulation tasks such as:
• Checks library materials in and out for patrons
• Sorts and shelves library materials
• Monitor Hold and ILL shelves
• Restocks supplies of printer paper
• Assists in troubleshooting and incident reporting of library technology
• Other duties as assigned.

Minimum Qualifications

• High School diploma
• Ability to provide outstanding customer service and a commitment to public service.
• Effective interpersonal and communication (verbal, written, listening) skills.
• Proven ability to maintain confidentiality, sound judgment, and discretion in all areas of work.
• Willingness to learn new skills, such as Library of Congress call number schema, the library’s catalog system etc.
• Ability to problem solve.
• Basic competence with keyboarding and computer usage

Additional Considerations

• Proficiency in Microsoft Office suite

Physical Requirements:
• Must be able to perform essential duties satisfactorily with reasonable accommodation.
• Essential physical requirements of the job are sitting, talking, typing, kneeling, standing, pulling, grasping, seeing, balancing, crouching, walking, lifting, tactile sense, hearing, stooping, reaching, pushing, fingering, repetitive motions, talking.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Available to start on January 6, 2024

Contact Information

Name: Tamara Wade

Phone: 540-464-7322

Email: hroffice@vmi.edu

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.