Program Support Technician

Advertising Summary: The mission of University Student Health Services is to provide quality outpatient medical care and public health services, which includes health education programming that empowers students to become full participants in their health care.

Unit: Student Affairs (Vice Provost) MBU

Department: Student Health

Department Summary: The mission of University Student Health Services is to provide quality outpatient medical care and public health services, which includes health education programming that empowers students to become full participants in their health care.

Duties & Responsibilities:

Typical Duties

• Provides administrative support to ensure that patients are seen promptly.
• Educate the students on Student Health’s appointment system.
• Assist students with registration to ensure that demographic information is accurate and current and the necessary paperwork is complete prior to their appointment.
• Communicates any necessary needs for change to the supervisor to ensure that students are receiving a high level of care.
• Processes necessary fees for the students and communicates the acceptable payment options or payment arrangements if needed

Qualifications:

Minimum Qualifications

• Medical business office skills such as patient and clinician management, medical records management, and fiscal operations are necessary.
• Working knowledge of basic bookkeeping is necessary.
• Excellent professional customer service is a must.
• Ability to work in a diverse environment is required.
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

Salary Range: 40,000

Benefits: All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status: Non-Exempt

Hours per Week: 40

Restricted Position: No

ORP Eligible: No

Flexible Work Arrangement: Fully Onsite

University Job Title: 22021N - Assistant HS 1

State Role Code: 19013

Contact Information:
Contact Name: Chifawn Taylor
Contact Email: chtaylo@vcu.edu