The Institute for Contemporary Art at VCU is seeking a part-time Lead Visitor Experience Associate of Retail. This position is a key member of the ICA’s retail team, supporting the Manager of Retail, Café, and Visitor Experience in the daily operations of the ICA Shop + Café, helping ensure a safe, high-quality retail experience for visitors. The ICA’s retail program is a synthesis of carefully curated food, beverages, artist books and editions, storytelling, and intimate programming, and is firmly rooted in our commitment to create sustainable operations that support welcoming, inclusive, and curious art and artist-focused opportunities. The cafe is launching with a goal towards zero waste, is committed to working with local food and beverage suppliers, and will encourage visitors to enjoy a “to stay” dining experience by not offering any “to-go” containers.
Qualifications
- Must possess excellent customer service skills and a welcoming demeanor in order to successfully engage and interact with a diverse audience. - Ability to establish and maintain effective working relationships with staff, volunteers, and members of the public while exercising tact and diplomacy at all times and demonstrating sensitivity to cultural diversity issues. - Ability to lift 50 pounds and set up, move, and break down event furniture - Ability to stand and/or walk for prolonged periods - Must have a flexible schedule and the ability to work weekends, evenings, and some holidays. - Must have strong verbal communication skills
-Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCU
Preferred, but not required, qualifications:
- Customer service experience including supervisory experience; or an equivalent combination of education and training - Experience working public and private events - Experience working in a hospitality setting - Experience working with point-of-sale software in a hospitality setting
Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer
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