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Senior VOIP Engineer

Culpepper

Senior VOIP Engineer

  • R0038635
  • Culpepper, Virginia, United States, 22701
  • Information Technology
  • UVA Medical Center
UVA Medical Center is seeking a Senior VOIP Engineer to join our our Health Information Technology division. This engineer will work in and support UVA Culpeper Medical Center in Culpeper, Virginia.

Provides hardware/software support of computing systems in the following areas: application development/maintenance operating systems computer operations telecommunications field engineering or systems control. Install/modify/monitor basic routine and advanced computer systems and programs. Design new basic routine and advanced computer system and/or programs.

This Engineer will provide hardware/software support of telecommunications, Vocera, and other VoIP computing systems.

Responsible for the following:
  • Displays competency in implementation and troubleshooting of Call Flows- Displays competency centered around reporting and answering related questions from users of system
  • Displays ability to independently consult with smaller user groups and determine the best course of action for their needs
  • Makes use of the Dev environment by limiting the changes and new development work in the Production environment.
  • Displays the ability to independently consult with user groups and determine the best course of action for their needs.
  • Delivers pre-development documentation and planning prior to the start of the development cycle.
  • Displays great competency in utilization and understanding of system reports regarding overall call volume and system health.
  • Displays great competency in management and understanding of system reports regarding overall server health.
  • Displays great competency in management and understanding of reports related to the contact center.
  • Displays the ability to perform basic configuration of BIS - including the addition of new handsets replacement of existing handsets and the re-naming of users.
  • Participates in after-hours on-call as needed.
  • Comfortable working with users in a training/mentoring environment as required.
  • Ability to lead and mentor Engineers and Associates as they develop their knowledge and skills.
  • In addition to the above job responsibilities, other duties may be assigned


Position Compensation Range: $81,078.40 - $129,729.60 Annual

MINIMUM REQUIREMENTS

Education: Bachelor's degree

Experience: 5 years of relevant experience. Relevant experience may be considered in lieu of a degree.

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

COVID Vaccination Requirement and Guidelines

Please visitthe UVA COVID-19 Job Requirements and Guidelines webpageprior to applying for current information regarding vaccination requirementsandguidelines for employment at UVA.

The University of Virginia, i ncluding the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

 

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer

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